Judith Sanchez
Windsor
Summary
Proven Medical Office Coordinator with a track record of enhancing patient satisfaction and streamlining office operations at Hartford Healthcare Medical Group. Expert in HIPAA compliance and office management, adept at handling sensitive information with discretion. Increased productivity through proactive workflow improvements, demonstrating exceptional customer service skills.
Overview
30
30
years of professional experience
Work History
Medical Office Coordinator
Hartford Healthcare Medical Group
05.1997 - Current
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
Intake Specialist
The Village For Families And Children
05.1994 - 05.1997
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Education
High School Diploma -
Buckley High School
Hartford, CTNo Degree -
Capital Community College
Hartford, CTSkills
- HIPAA Compliance
- Patient Scheduling
- Insurance Verification
- Office Management
- Appointment Setting
- Healthcare administration
- Customer Service
- Understanding of medical terminology
- Collections experience
- Office procedures understanding
- Medical Records Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Office Coordinator
Hartford Healthcare Medical Group
05.1997 - Current
Intake Specialist
The Village For Families And Children
05.1994 - 05.1997
High School Diploma -
Buckley High School
No Degree -
Capital Community College