Judith Smith
Northfield,OH
Summary
Dedicated professional with extensive experience in office administration. Known for effective communication, teamwork, and managing daily operations to support organizational success. Ready to leverage skills to drive efficiency and enhance team collaboration.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
OCS Technologies
Cleveland, OH
01.2012 - 02.2026
- Managed daily office operations, enhancing workflow and supporting team productivity.
- Collaborated with team members on various projects to achieve departmental goals.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and safeguarding confidentiality.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings, sorting mail and preparing packages for timely delivery via courier and postal services.
- Directed customer inquiries to appropriate department personnel.
- Developed and maintained filing systems for confidential documents and records.
- Greeted visitors and provided general information about the company.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
Merchandiser/Customer Support Specialist
Pat Catans
Bedford, OH
05.2006 - 07.2017
- Managed product displays to enhance customer engagement and drive sales.
- Organized inventory to ensure accurate stock levels and efficient replenishment.
- Maintained a clean and organized work environment at all times.
- Organized displays according to company standards and specifications.
- Built product displays and placed appropriate signage for merchandise.
- Assisted customers with locating desired items within store locations.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Communicated and coordinated planogram execution with store management.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Created and printed labels and tags for merchandise to ensure clear pricing and product information.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Cleaned and organized display cases, shelves and aisles.
- Placed prices and descriptive signage to enhance displays and promote items.
- Assisted customers with product inquiries and provided accurate information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed returns and exchanges in accordance with company policies.
- Maintained product knowledge to support customer needs and recommendations.
- Collaborated with team members to enhance the overall customer experience.
Shipping and Receiving Clerk
Kohls Department Store
Macedonia, Ohio
08.2007 - 03.2010
- Followed safety procedures to maintain a secure working environment.
- Organized materials into appropriate storage areas based on product type or size.
- Sorted and stocked receivables to streamline delivery processes.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Stocked merchandise on main floor by department according to planogram for optimal product placement.
- Scan merchandise and print corresponding signage and place on correct merchandise
- Executed assigned tasks during closed hours to prepare store for operations.
Education
High School Diploma -
St Ritas College
Brisbane, Australia01-1974
Skills
- Document organization
- Data Entry
- Computer literacy
- Product display
- Effective communication
- Attention to detail
- Team Player
- Time management
Timeline
Administrative Assistant
OCS Technologies
01.2012 - 02.2026
Shipping and Receiving Clerk
Kohls Department Store
08.2007 - 03.2010
Merchandiser/Customer Support Specialist
Pat Catans
05.2006 - 07.2017
High School Diploma -
St Ritas College