Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

JUDITH WERNER

Mechanicsburg,PA

Summary

To obtain a part-time position providing excellent customer service. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

29
29
years of professional experience

Work History

Customer Service Representative

Pennsylvania Higher Education Assistance Agency
03.2001 - 10.2021
  • Counseled clients on managing their student loan debt, aided in completing applications and compiling necessary documents to qualify for payment reductions and/or deferments, forbearances when payment was not possible and processed and applied options as determined necessary
  • Processed federal and private consolidation loans, ensuring all guidelines and documents deemed necessary were received and acceptable, disbursed funds of same consolidation loans
  • Ensured all documents received/compiled were properly archived to ensure record retention met federal and/or private lender guidelines.

Office Operations Supervisor

United States Department of Commerce/Census Bureau
01.1999 - 11.2000
  • Supervised office staff in the processing of enumeration logs for the 2000 decennial census
  • Acted as liaison to community institutions to assist in negotiating resolution to conflict of privacy issues
  • Assisted in the processing of payroll records when needed, assisted in all office areas when requested.

Machine Operator

Brazos Embroidery
10.1992 - 11.1998
  • Maintained, set up and operated a twelve head embroidery machine.

Education

Wantagh Senior High School
06.1976

Skills

  • Organization
  • Problem solving
  • Teamwork
  • Complaint Resolution
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Adaptive Team Player

Personal Information

Title: CUSTOMER SERVICE REPRESENTATIVE

Timeline

Customer Service Representative

Pennsylvania Higher Education Assistance Agency
03.2001 - 10.2021

Office Operations Supervisor

United States Department of Commerce/Census Bureau
01.1999 - 11.2000

Machine Operator

Brazos Embroidery
10.1992 - 11.1998

Wantagh Senior High School
JUDITH WERNER