Judy Cross
Houston,TX
Summary
Certified Medical Assistant with hands-on experience in patient care, including vital monitoring, cast application, and health education. Skilled in appointment scheduling and EHR management, contributing to streamlined processes and improved patient outcomes in collaborative healthcare teams.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Certified Medical Assistant/Provider
Canaan Healthcare
06.2018 - 08.2026
- Administered patient medications and maintained accurate records of treatments.
- Assisted healthcare providers during patient examinations and procedures.
- Recorded patient vitals, including temperature, pulse, and blood pressure, while providing physical, emotional, and daily support.
- Assisted patients in home with personal hygiene, medication management, meal preparation, and health monitoring.
- Coordinated patient scheduling and managed appointment confirmations efficiently.
Certified Medical Assistant - Quality Coordinator
Baylor College of Medicine
11.2021 - 04.2025
- Handled confidential patient information and coordinated with various departments to ensure seamless patient care.
- Facilitated communication between patients and healthcare providers, enhancing patient engagement and strengthening clinical reputation.
- Works with department clinical staff and physicians in identifying patients needing quality gap closures.
- Implemented strategies that increased daily patient retention for Annual Wellness Visits (AWV) and Mammograms.
- Enhanced the electronic health record (EHR) system, which improved patient data accuracy and staff efficiency.
- Efficiently handled patient inquiries, achieving client satisfaction via effective resolution techniques and communication.
- Streamlined patient scheduling and coordinated with healthcare providers to ensure all appointments were efficiently scheduled.
- Works as a liaison between patients and RNs.
- Supported clinical operations as a certified medical assistant in a healthcare setting.
Certified Medical Assistant
Texas Children Hospital
Houston, USA
11.2003 - 10.2021
- Obtained and documented client medical history, including medication information, symptoms, and allergies.
- Directed patients to exam rooms, addressed inquiries, and prepared for physician examinations, facilitating efficient patient flow.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Collected and processed specimens for routine checks and diagnostic testing, supporting accurate patient evaluations.
- Assisted with patient intake by gathering essential information and verifying documentation. Improved documentation protocols to enhance first-contact experience.
- Assisted in organizing patient's files and maintaining compliance with HIPAA guidelines. Ensuring patient's confidentiality.
Education
CERTIFICATE - MEDICAL ASSISTANT
UNITED ALLIED HEALTH CAREERS
HOUSTON, TX07-2003
HIGH SCHOOL DIPLOMA -
EVAN E WORTHING
HOUSTON, TX05-1982
Skills
- EHR management
- Appointment Scheduling Software
- Clinical Documentation
- Quality Improvement
- Utilization Management
- HIPAA Compliance
- Medical Terminology
- Microsoft Office (Word, Excel, Outlook)
- Time management
- Critical Thinking
- Team collaboration
- Patient Communication
Certification
- Certified Medical Assistant
- CPR/BLS - Certification
Timeline
Certified Medical Assistant - Quality Coordinator
Baylor College of Medicine
11.2021 - 04.2025
Certified Medical Assistant/Provider
Canaan Healthcare
06.2018 - 08.2026
Certified Medical Assistant
Texas Children Hospital
11.2003 - 10.2021
CERTIFICATE - MEDICAL ASSISTANT
UNITED ALLIED HEALTH CAREERS
HIGH SCHOOL DIPLOMA -
EVAN E WORTHING