judy jones

• Identify potential issues such as omissions, duplication, drug interactions, and relay to appropriate health care providers.
• Enhanced medication reconciliation practices through ongoing support for improvement initiatives.
• Maintained strict confidentiality of patient information according to relevant privacy regulations such as HIPAA requirements.

Collaborated with patients, family's nursing staff, pharmacists, and providers.

• Delivered superior service to improve member experiences.
• Supported marketing efforts by distributing promotional materials throughout the community, driving awareness of the club''s offerings.
• Facilitated employee onboarding by explaining policies and procedures.
• Enhanced strategies to strengthen relationships.

• Trained new pharmacy staff to maintain service quality.
• Managed customer and provider queries using effective communication channels.
• Organized, labeled, and managed medication inventories to maintain precise records.
• Entered prescriptions into data entry to be reviewed by pharmacist. Filled medications in unit dose compliance packaging, made non sterile compounded medications, helped fill medications for in home hospice patients.

• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Collected co-payments or full payments from customers.
• Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
• Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.