Olivia Vaught
Mount Airy,NC
Summary
Dynamic Medication Reconciliation Technician with a proven track record at Northern Family Medicine, enhancing patient care through effective interprofessional collaboration and medication error prevention. Skilled in clinical documentation and committed to maintaining patient confidentiality, I excel in fostering communication among healthcare teams to ensure seamless transitions of care.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medication Reconciliation Technician
Northern Family Medicine
Mount Airy, NC
09.2017 - Current
- Developed strong relationships with local community partners including physicians'' offices, nursing homes, and other facilities to facilitate seamless transitions of care.
- Maintained strict confidentiality of patient information according to relevant privacy regulations such as HIPAA requirements.
- Educated patients on important aspects of their medications such as administration techniques or storage considerations while reinforcing adherence to therapy.
- Strengthened communication between patients, pharmacists, and healthcare providers through regular updates on medication changes and adjustments.
- Reduced medication errors by collaborating closely with healthcare teams to ensure proper medication reconciliation.
- Provided ongoing support for continuous process improvement initiatives related to medication reconciliation practices within the organization.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
Pharmacy Technician
Northern Regional Hospital
Mount Airy, NC
01.2003 - 09.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
Certificate - Pharmacy Technician
Surry Community College
Dobson, NC2002
High School Diploma -
North Surry High School
Mount Airy, NC06.1994
Skills
- Pharmacy knowledge
- Prescription processing
- Interprofessional collaboration
- Patient confidentiality
- Clinical documentation
- Prior authorization’s
- Medication reconciliation
- Drug formulary management
- Drug classification
- Pharmacy law compliance
- Healthcare systems
- Patient interviewing
- Medication error prevention
- Dosage adjustment
- Patient care
- Insurance verification
- Records updating
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Typing skills
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Recordkeeping and documentation
- Confidentiality and HIPAA
- Data entry
- Product knowledge
- Staff leadership
- Medical terminology
Employee training
Certification
Certified Pharmacy Technician II
Certification number 230100102073564
Registered with the North Carolina board of Pharmacy
Registration number 03346
Timeline
Medication Reconciliation Technician
Northern Family Medicine
09.2017 - Current
Pharmacy Technician
Northern Regional Hospital
01.2003 - 09.2017
Certificate - Pharmacy Technician
Surry Community College
High School Diploma -
North Surry High School