Judy Melendez
Cape Coral,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills as well as advancement.
Overview
9
9
years of professional experience
Work History
Transportation Specialist Trips
Lee County School District Transportation West
08.2023 - Current
- Coordinated schedules and communicated changes to schools.
- Worked with service providers to resolve issues and correct delays.
- Planned and oversaw transportation activities.
- Maintained operations in compliance with school transportation regulations.
- Identified appropriate travel routes in accordance with applicable traffic regulations, protocols, and guidelines.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Determined most effective mode and routing of buses to and from schools.
Customer Service Associate
The Home Depot Store Support Center
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Returns and refunds as well as some cashiering.
Food Service Worker
Lee County School Board
10.2014 - 04.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Managed an multitude of calls both inbound and outbound as well for customers with DYI questions and product concerns.
Education
GED -
Dunbar Community School
Fort Myers, FL05.2013
Skills
- Data entry, knowledge of multiple computer systems
- and software, maintenance & use of office equipment, organizational skills, customer relations,
- Read, write and speak Spanish, Software used, Windows XP/95/98, Microsoft office, Excel,
- Power point, medical manager and Epic
- Veo and BusHive
Timeline
Transportation Specialist Trips
Lee County School District Transportation West
08.2023 - Current
Customer Service Associate
The Home Depot Store Support Center
10.2022 - Current
Food Service Worker
Lee County School Board
10.2014 - 04.2023
GED -
Dunbar Community School
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