Judy Nguyen
Austin
Summary
Dynamic professional with a strong work ethic and a proven track record at Frost Bank, excelling in customer service excellence and financial accuracy. Adept at resolving discrepancies and enhancing customer satisfaction through effective communication and time management. Committed to creating welcoming environments and driving sales through personalized service.
Overview
12
12
years of professional experience
Work History
TELLER
Frost Bank
Austin
05.2023 - 01.2026
- Processed customer transactions promptly, minimizing wait times effectively.
- Disbursed cash and checks securely while maintaining drawer integrity.
- Identified and addressed discrepancies in cash drawers, ensuring financial accuracy.
- Balanced cash drawers daily, resolving discrepancies to maintain accurate cash flow.
JEWELRY SALES ASSOCIATE
Kay Jewelers
09.2020 - 04.2023
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Educated customers on care and maintenance practices for jewelry purchases, enhancing customer satisfaction and loyalty.
- Maintained visually appealing and organized store, fostering a welcoming shopping environment that encouraged customer engagement.
SHOE DEPARTMENT LEAD
Kohl's
05.2019 - 05.2020
- Implemented loss prevention techniques, reducing instances of theft within the department significantly.
- Streamlined inventory management to enhance organization and improve product accessibility.
- Monitored expenditures against projected revenues to assist in preparing annual budgets and enable effective cost control.
- Collaborated with human resources in recruiting process, leading to successful hires that enhanced team dynamic.
FRONT DESK RECEPTIONIST
Homewood Suite by Hilton Hotels
01.2019 - 05.2019
- Greeted guests at front desk and managed check-in process, fostering positive first impressions through engaging conversations.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area, ensuring a professional and welcoming environment for visitors and employees.
- Scheduled and coordinated appointments and meetings, optimizing time management for staff and clients.
TO GO SPECIALIST
Olive Garden
06.2014 - 12.2016
- Managed to-go order phone calls, clearly conveying menu options and providing accurate delivery estimates.
- Coordinated with kitchen staff to ensure on-time completion of all to-go orders, enhancing customer experience.
- Resolved customer concerns in high-stress situations, ensuring satisfaction and retention.
- Operated cash register to accept cash, debit and credit card payments from customers.
Education
High School Diploma -
Victoria West High School
Victoria05.2015
Skills
- Cash handling
- Transaction processing
- Financial accuracy
- Customer service
- Conflict resolution
- Time management proficiency
- Strong work ethic
- Professional conduct
Languages
Vietnamese, Limited Working
Timeline
TELLER
Frost Bank
05.2023 - 01.2026
JEWELRY SALES ASSOCIATE
Kay Jewelers
09.2020 - 04.2023
SHOE DEPARTMENT LEAD
Kohl's
05.2019 - 05.2020
FRONT DESK RECEPTIONIST
Homewood Suite by Hilton Hotels
01.2019 - 05.2019
TO GO SPECIALIST
Olive Garden
06.2014 - 12.2016
High School Diploma -
Victoria West High School