Judy Ruell
Madera,Ca.
Summary
Manager with extensive customer service experience and Strong Team building skills Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Manager
Ariat Brand Shop Fresno
Fresno
09.2022 - 08.2023
- Accountable for a 3 million per year Western/English footwear/apparel Retail business
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Manager
Chicos-fresno
Fresno
05.2019 - 09.2022
- Accountable for all Aspects of a 1.5 million per year Woman's retail business
- With an emphasis on social media networking (During Covid)
- Implemented new technologies to streamline and improve customer service. (Curbside)
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
Manager
BOOTBARN
11.2001 - 05.2019
- Responsible for every aspect of running a retail store
- Training, supervising, maintaining payroll, and achieving sales goals on a 10 to 20 associate crew.
- Managing inventory control, financial paperwork and Reports
- Traveled around to different stores and states to troubleshoot and fix stores.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
Manager
Fisco Farm and Home
09.1999 - 11.2001
- Manager of a farm and home store, responsible for all aspects of running business
- Bookkeeping, Merchandising, Hiring, managing up to 10 employees
Owner/Manager
We R Western
Coarsegold, Ca.
04.1988 - 09.1999
- I owned and operated my own western apparel retail store
- I handled every aspect of running my business
Education
highschool -
Yosemite
Oakhurst, Ca01.1981
Skills
- Expense Control
- Budget development
- Financial reporting
- Product management
- Sales
- Interviewing ,Hiring and Onboarding productive, professional Associates
- Employee coaching
- Weekly payroll
- Physical Inventory
- Freight Processing,Stocking
- Social Networking
- Sales and marketing
- Aggressive inside and outside sales
Certification
- Cosmetology license
- Pesticides License
Accomplishments
- Social Networking
- Expense control
- Consistently hitting payroll and Sales goals
- Successful inventory percentages (low shrink)
- Sales and marketing
- Aggressive inside and outside sales, building company accounts
- Emails and Texts resulting in very successful events
- Have improved and turned around financially struggling stores
- Hired productive, professional sales associates (build crew)
Travelexperience
- California
- Arizona
- Nevada
- Tennessee
Me
My strongest points are definitely my outgoing personality ,My people skills, My employee management skills and Sales .This has created long lasting Relationships with Colleagues, Employees and Customers.
Timeline
Manager
Ariat Brand Shop Fresno
09.2022 - 08.2023
Manager
Chicos-fresno
05.2019 - 09.2022
Manager
BOOTBARN
11.2001 - 05.2019
Manager
Fisco Farm and Home
09.1999 - 11.2001
Owner/Manager
We R Western
04.1988 - 09.1999
highschool -
Yosemite
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