Judy Smith
Columbus,OH
Summary
Dynamic operational manager with a proven track record at Capitals Transportation Services LLC, excelling in team leadership and decision-making. Achieved significant cost reductions while enhancing service quality. Skilled in customer service and operations management, I foster a culture of continuous improvement and mentor teams to optimize performance and efficiency.
Overview
26
26
years of professional experience
Work History
Operational Manager
Capitals Transportation Services LLC
01.2014 - Current
- Oversaw daily operations, ensuring timely transportation services and adherence to safety protocols.
- Streamlined scheduling processes, improving efficiency in resource allocation and route planning.
- Mentored team members on best practices for operational workflows and compliance standards.
- Implemented cost-effective strategies that reduced operational expenses while maintaining service quality.
Retail Manager
IPI Vision
11.2005 - 12.2011
- Supervised daily operations to enhance customer service and optimize sales performance.
- Developed and implemented training programs for staff to improve product knowledge and service efficiency.
- Analyzed sales data to identify trends, adjust inventory levels, and maximize profitability.
- Streamlined store processes to reduce operational costs and improve overall workflow efficiency.
Outside Sales Representative
Insight Cable
06.2009 - 02.2011
- Cultivated relationships with clients to enhance customer loyalty and retention.
- Conducted market research to identify new sales opportunities and target demographics.
- Delivered compelling product presentations that effectively addressed client needs and concerns.
- Negotiated contracts and pricing structures to maximize profitability while ensuring customer satisfaction.
Retail Store Manager
Gags & Games (Halloween Store)
09.2003 - 10.2007
- Oversaw daily store operations, ensuring customer satisfaction and efficient workflow.
- Managed inventory levels, implementing proactive restocking strategies to minimize shortages.
- Trained and mentored staff on sales techniques and product knowledge to enhance performance.
- Developed promotional displays, increasing customer engagement and driving sales during peak seasons.
Customer Service Representative
Discover Card Financial Services
01.2000 - 09.2003
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Provided support for account management, ensuring accuracy in transactions and account details.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Mentored junior representatives, fostering a culture of continuous learning and skill development.
Education
Associate of Applied Science - Criminal Justice
American Public University
Charles Town, WV11.2017
Certificate of Technical Studies - Business Management
DeKalb Business College
Decatur, GA01.1991
Certificate of Technical Studies - Airline Travels
Wilma Boyd Career Sch
Pittsburgh, PA12.1976
High School Diploma - English
South Hugh School
Youngstown, OH06.1974
Skills
- Customer service
- Operations management
- Team leadership
- Decision-making
Accomplishments
Consistently exceeded daily/weekly sales goals by 100%
Successfully collected tier 2 and 3 delinquent accounts
Went from Asst Manager to Manager in one year.
Successfully met goals for five years and exceeded.
Timeline
Operational Manager
Capitals Transportation Services LLC
01.2014 - Current
Outside Sales Representative
Insight Cable
06.2009 - 02.2011
Retail Manager
IPI Vision
11.2005 - 12.2011
Retail Store Manager
Gags & Games (Halloween Store)
09.2003 - 10.2007
Customer Service Representative
Discover Card Financial Services
01.2000 - 09.2003
Associate of Applied Science - Criminal Justice
American Public University
Certificate of Technical Studies - Business Management
DeKalb Business College
Certificate of Technical Studies - Airline Travels
Wilma Boyd Career Sch
High School Diploma - English
South Hugh School