Judy V. Norman
Georgetown,TX
Summary
Twelve years experience in retail sales. Ten years experience as owner/jeweler of jewelry business. Over twenty-three years administrative experience in the medical field with background in computer systems, legal and medical terminology, and accounting. Typing skills on keyboard are 70+ wpm. Answered phones for 75+ employees with accurate messages. Work ethics are strong, disciplined, organized, very thorough, and accurate. Great multitasking skills, and a very fast learner. Excellent communication skills and an active listener.
Overview
16
16
years of professional experience
Work History
Caregiver/Babysitter
Grandson, Dalton L. Carney
Georgetown, TX
06.2020 - Current
- Gave grandson love and personal care.
- Prepared meals to grandson's nutritional needs.
- Worked with parents to help educate and improve well-being.
- Assisted with daily living, promoted independence and activities.
- Gave medication as necessary, maintained wellness
Caregiver
Father, Richard C. Graham
Wimberley, TX
02.2015 - 02.2020
- Provided compassionate care to elderly father, ensuring safety and comfort in daily activities.
- Assisted with personal hygiene, meal preparation, medication reminders, blood sugar levels and administered insulin injections.
- Monitored Father's health status and vital signs reporting changes to healthcare professionals promptly for timely interventions.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Continued to build on relationship for emotional support and companionship by engaging in meaningful conversation and activity.
- Managed Father's appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Sales Associate
Toys"R"Us
Austin, TX
11.2013 - 01.2015
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
- Maintained organized merchandise displays to create appealing shopping environments.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Educated customers on promotions and product features to drive sales growth.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Caregiver and Wife
Husband, Donald H. Norman
Wimberley, TX And Austin, TX
05.2010 - 10.2012
- Provided companionship and love to encourage mental well-being.
- Assisted with daily living activities, ensuring comfort and safety for bathing, eating, dressing, and brushing teeth.
- Administered medication and injections as per prescribed schedules.
- Transported husband to appointments, providing support and ensuring timely arrivals.
- Adapted quickly to changing situations, successfully managing unexpected challenges in caregiving tasks.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prioritized husband dignity, privacy, and autonomy during all aspects of care provision.
- Supported husband with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family regarding updates on husband conditions or concerns that arose during the course of caregiving duties.
- Performed urinary catheterizations as taught by nurse and followed schedule set by physician.
- Guided patients to restroom for bowel relief.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Education
Ongoing Computer Training
Various
OnlineManagement Courses
Sisters of Charity of The Incarnate Word
Houston, TX1992
Core Courses, Writing And History
San Jacinto Junior College
Pasadena, TX1972
High School Diploma -
J. Frank Dobie High School
Houston, TX1971
Skills
- Proficient in Microsoft Word, Excel, Publisher, PowerPoint, Outlook, QuickBook, MediTalk, fsaAtlas, various graphic programs, POS programs and various cash registers, 10-key calculators by touch, scanners and fax machines
- Coffee makers
- Jeweler’s soldering torch, flexible shaft drill, various pliers, hammers, saws, grinders, etc
- Friendly, positive attitude with customers and staff
- Problem-solver with multitasking abilities
- Flexible, dependable and responsible
- Excellent communication, active listener, and calm under pressure
- Organization and time management
Timeline
Caregiver/Babysitter
Grandson, Dalton L. Carney
06.2020 - Current
Caregiver
Father, Richard C. Graham
02.2015 - 02.2020
Sales Associate
Toys"R"Us
11.2013 - 01.2015
Caregiver and Wife
Husband, Donald H. Norman
05.2010 - 10.2012
Ongoing Computer Training
Various
Management Courses
Sisters of Charity of The Incarnate Word
Core Courses, Writing And History
San Jacinto Junior College
High School Diploma -
J. Frank Dobie High School