JUDY ZINK
Ware,USA
Summary
Professional retail worker with strong focus on team collaboration and achieving results. Proven experience in customer service, inventory management, and sales. Reliable, adaptable, and skilled in handling fast-paced environments while maintaining high standards. Strong communication and problem-solving abilities ensure effective support to both customers and team members.
Overview
21
21
years of professional experience
Work History
Sped Van Driver
Van Pool
Wilbraham, MA
10.2023 - Current
- Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
- Promoted safe driving habits within the team by consistently following traffic laws and regulations.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
Merchandiser
Premium Retail Services Inc
Ware, MA
05.2019 - Current
- Updated pricing and signage to complete product displays and educate customers.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Answered customer questions regarding store merchandise, department information, and pricing.
Order Fulfillment
Macy's
Holyoke, MA
11.2018 - 02.2019
- Succeeded in meeting daily targets consistently.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Printed labels, packaged boxes, and loaded into outbound containers
- Contact: Men's Dept. Managers, Ursula or Kevin (413) 538-7360.
Assistant Store Manager
Spirit Halloween
Westfield, MA
08.2018 - 11.2018
- Shipping, receiving, set and filled planograms, cashiered, trained, hired, coached, scheduled, built and tore down multiple stores, inventory, banking, and sales.
- Contact: District Manager, Joe Gallio (413) 519-5357
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Inventory Control Supervisor (ICS)
Wal-Mart Super Center
Ware, MA
03.2004 - 02.2015
- ICS - Inventory Audits, received and unloaded trucks; binned and picked items.
- Overnight Stock - stocked shelves and built displays in grocery, dairy and general merchandise.
- Cashier/Customer Service Desk - Processed returns/exchanges, and Western Union.
- Contact: Backroom Lead, Teresa Taylor (413) 967-0040
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
Education
Diploma -
Nashoba Regional High School
Bolton, MA06.1989
Skills
- Supported Upper Management by opening and closing store ,helping with Interviews, scheduling, training, evaluations, bank deposits; monitored sales to ensure we stayed on task by promoting teamwork of 14 associates
- Received, processed, audited and organized merchandise to ensure inventory was always accurate Created better ways to store inventory so that items could be easily located by all staff to assist customers better and increase sales
- Capable of multitasking, organizing, problem solving, encouraging others to succeed and a fast learner with great attention to details
- Professionally answered phones, took orders, handled complaints, helped vendors, unloaded trucks; counted, picked and processed orders for shipping and stocking Handled shipping issues
- Set up multiple stores, set and filled planograms, created and built displays to increase sales
Timeline
Sped Van Driver
Van Pool
10.2023 - Current
Merchandiser
Premium Retail Services Inc
05.2019 - Current
Order Fulfillment
Macy's
11.2018 - 02.2019
Assistant Store Manager
Spirit Halloween
08.2018 - 11.2018
Inventory Control Supervisor (ICS)
Wal-Mart Super Center
03.2004 - 02.2015
Diploma -
Nashoba Regional High School