Julante Avery
Snellville,GA
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Member Team Lead
Sam’s Club
Snellville, MI
09.2022 - Current
- Led team meetings to coordinate daily operations and set priorities.
- Trained new associates on store policies and customer service standards.
- Oversaw inventory management processes to maintain stock levels.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Collaborated with management to implement promotional strategies and events.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Conducted performance evaluations to provide feedback on employee development.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Delegated tasks appropriately according to individual skill sets.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated team members through recognition programs and performance-based incentives.
- Established clear team goals aligned with company objectives, tracking progress regularly.
Frontline Cashier
Sam’s Club
Lima, Ohio
07.2019 - 09.2021
- Processed customer transactions efficiently at the register.
- Assisted members with product inquiries and store navigation.
- Maintained a clean and organized checkout area for customer comfort.
- Handled returns and exchanges according to company policy.
- Educated customers on membership benefits and promotions available.
- Resolved customer concerns promptly to enhance satisfaction experience.
- Stocked shelves with merchandise when needed.
- Resolved customer complaints in a professional manner.
- Handled returns and exchanges of merchandise in an efficient manner.
- Provided excellent customer service by listening to customer inquiries and responding appropriately.
Education
Lima Senior High School
Lima, OhioSkills
- Team leadership
- Employee training
- Inventory management
- Customer service
- Performance evaluation
- Staff scheduling
- Cash handling
References
References available upon request.
Timeline
Member Team Lead
Sam’s Club
09.2022 - Current
Frontline Cashier
Sam’s Club
07.2019 - 09.2021
Lima Senior High School