Jule Durgeloh
Spokane
Summary
Dynamic administrative professional with a proven track record, excelling in time management and customer service. Recognized for enhancing workflow efficiency and fostering positive team dynamics. Adept at implementing office procedures and maintaining meticulous records, contributing to improved organizational effectiveness and employee engagement.
Overview
27
27
years of professional experience
Work History
Associate
Amazon
Spokane, WA
08.2024 - Current
- Assisted in managing inventory levels to ensure timely order fulfillment.
Administrative Assistant
Core Values Roadside Service
Spokane, WA
08.2016 - 11.2023
- Managed scheduling and calendar for team, ensuring efficient time allocation.
- Assisted in preparing reports and presentations for management review.
- Maintained filing systems, enhancing document retrieval efficiency.
- Handled incoming inquiries and provided excellent customer support.
- Organized company events, improving employee engagement and morale.
- Implemented office procedures that improved workflow and reduced redundancies.
- Trained new administrative staff on software tools and best practices.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
Customer Service Representative
Walgreens
Spokane, WA
08.2005 - 09.2008
- Assisted in managing inventory levels to ensure timely order fulfillment.
Customer Service Representative
AT&T
Spokane, WA
10.2014 - 10.2016
- Resolved customer inquiries through multiple channels, ensuring timely and accurate information delivery.
- Assisted customers with billing issues, troubleshooting service problems, and account management efficiently.
- Educated customers on product features and services, promoting upgrades and additional services effectively.
- Monitored service quality metrics to identify areas for improvement in customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Administrative Assistant
M.S. PROPERTY MAINTENANCE
Spokane, WA
08.1999 - 12.2008
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Contributed to policy updates, researching regulations to ensure company compliance.
Education
High School Diploma -
North Central High School
Spokane, WA06-1993
Skills
- Time management
- Attention to detail
- Computer skills
- Workplace safety
- Flexible schedule
- Oral communication
- Customer service
- Decision-making
- Customer engagement
- Cash handling
Timeline
Associate
Amazon
08.2024 - Current
Administrative Assistant
Core Values Roadside Service
08.2016 - 11.2023
Customer Service Representative
AT&T
10.2014 - 10.2016
Customer Service Representative
Walgreens
08.2005 - 09.2008
Administrative Assistant
M.S. PROPERTY MAINTENANCE
08.1999 - 12.2008
High School Diploma -
North Central High School