Julia Ahern
Hope Valley,RI
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Professional individual with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Foxwoods Resort And Casino
08.2023 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Aerospace Propulsion Technician
United States Air Force Reserve
08.2020 - Current
- Achieved optimal engine performance by conducting thorough inspections and maintenance of aerospace propulsion systems.
- Enhanced aircraft reliability by performing routine and unscheduled maintenance on propulsion systems, fuel controls, and related components.
- Maximized operational readiness by troubleshooting and repairing complex malfunctions in aerospace propulsion systems.
- Ensured timely completion of tasks by coordinating with other technicians to meet mission objectives.
Mobility Specialist Supervisor
Scooter A Long @ Foxwoods Resort And Casino
06.2021 - 08.2023
- Enhanced customer satisfaction by addressing and resolving mobility-related issues promptly and efficiently.
- Streamlined device deployment for clients, ensuring seamless transition to new technology platforms.
- Provided exceptional customer support, maintaining a high level of expertise on all mobile devices and technologies.
- Managed inventory of mobile devices, accessories, and parts to ensure timely availability for customers'' needs.
- Established strong relationships with clients, facilitating clear communication channels during rental interactions.
- Provided technical support for clients experiencing difficulties with their mobile devices, troubleshooting issues quickly and effectively.
Education
Medical Laboratory Technology
Community College of Rhode Island
Warwick, RI12.2025
No Degree - Phlebotomy
Three Rivers Community College
Norwich, CT12.2022
Skills
- Credit and Cash Payments
- Guest Relations
- Registration Processing
- Information Protection
- Inventory Oversight
- Training and Mentoring
- Record Preparation
Certification
Phlebotomy Certificate
CPR/First-Aid Certified
Pride Mobility Technician Certificate
Timeline
Front Desk Agent
Foxwoods Resort And Casino
08.2023 - Current
Mobility Specialist Supervisor
Scooter A Long @ Foxwoods Resort And Casino
06.2021 - 08.2023
Aerospace Propulsion Technician
United States Air Force Reserve
08.2020 - Current
Medical Laboratory Technology
Community College of Rhode Island
No Degree - Phlebotomy
Three Rivers Community College