Excel
Julia Braun
Macon,GA
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.
Overview
15
15
years of professional experience
Work History
Front Desk Manager
Motel 6 Hotel
Macon, GA
02.2022 - 09.2024
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Generated reports on occupancy levels, revenue figures and customer feedback.
- Processed employee time sheets, payroll information and other administrative documents.
- Created marketing strategies to increase brand awareness within the local community.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager on Duty
Once Upon A Child Franchise
Sandy Springs, GA
09.2018 - 02.2022
- Assigned tasks to employees and monitored progress of projects.
- Ensured compliance with safety regulations, company policies, and procedures.
- Audited cash registers at the end of each shift for accuracy.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects..
- Interviewed prospective employees and provided input to HR on hiring decisions.
Housekeeping Manager
Helping Hands Cleaning Service
Macon, GA
03.2010 - 08.2018
- Ensured compliance with safety regulations and health codes.
- Maintained accurate records of supplies
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Education
BMGT - Business Management
Georgia State University
Atlanta, GA02-2010
Skills
- Collaborative Skill Building
- Exclusive Client Engagement
- Safety and security procedures
- Hospitality Amenities Coordination
- Policy Enforcement
- Strategic Task Assignment
Timeline
Front Desk Manager
Motel 6 Hotel
02.2022 - 09.2024
Manager on Duty
Once Upon A Child Franchise
09.2018 - 02.2022
Housekeeping Manager
Helping Hands Cleaning Service
03.2010 - 08.2018
BMGT - Business Management
Georgia State University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
Accomplishments
- Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.
- Communicated with all departments efficiently as well as with the hotel owner to ensure functionality throughout 250-room property.
- Pursued relationships with local vendors to supply services to guests, which helped improve hotel revenues by [Number]%.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Software
Windows
Languages
English
Native language
Interests
Walking
Feeding the hungry
Hiking
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balancePersonal development programsCareer advancementCompany CultureQuote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
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