Julia Brice
Clarksville,TN
Summary
Performance-focused professional offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures. Well-defined communication, technical and analytical aptitudes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
Blanchfield Army Community Hospital
08.2022 - Current
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
- Streamlined patient check-in process with effective communication and organization skills.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
Client Service Representative
Ciox Healthcare
09.2017 - 07.2022
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
Patient Service Representative
Jennie Stuart Medical Center
01.2017 - 09.2017
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Accessed patient information through a variety of medical office software, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Health Information Management Clerk
Tennova Healthcare - Clarksville
02.2010 - 01.2017
- Improved patient data accuracy by thoroughly reviewing and validating medical records.
- Ensured timely access to accurate patient information for medical professionals, contributing to better patient care.
- Assisted in the transition to electronic health record systems, reducing paper waste and improving information accessibility.
- Trained new employees on health information management procedures, ensuring consistent performance across the team.
- Maintained strict adherence to confidentiality guidelines when handling sensitive patient data, upholding ethical standards within the workplace.
Education
No Degree - Healthcare
Austin Peay State University
Clarksville, TNNo Degree - Sterile Processing Technology
Penn Foster College
Scottsdale, AZSkills
- Patient Communication
- Medical record assessment
- Patient Records Maintenance
- Detail Oriented
- Appointment Scheduling
- Microsoft Office Suite proficiency
- HIPAA Compliance
Certification
American BLS
BLS/CPR: Adult, Child, & Infant with AED Training
Expires: December 27, 2024
Timeline
Medical Support Assistant
Blanchfield Army Community Hospital
08.2022 - Current
Client Service Representative
Ciox Healthcare
09.2017 - 07.2022
Patient Service Representative
Jennie Stuart Medical Center
01.2017 - 09.2017
Health Information Management Clerk
Tennova Healthcare - Clarksville
02.2010 - 01.2017
No Degree - Healthcare
Austin Peay State University
No Degree - Sterile Processing Technology
Penn Foster College
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