Julia Chen
New York City,NY
Summary
Self-motivated in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping, and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Crown Plaza Hotel
Kunming, Yunnan
06.2022 - 07.2024
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and promptly ensured all guests were attended to.
- Processed payments from customers using various payment methods, including credit cards, checks, and money orders.
Volunteer
Children's Service Club
Shanghai Pudong, Shanghai
08.2022 - 05.2023
- Assisted with fundraising efforts, including event planning and donor outreach.
- Created and distributed marketing materials for upcoming events.
- Greeted visitors upon arrival at the office, answered phone calls, and responded to emails.
Education
High School Diploma -
Shanghai American School
Shanghai, China05-2023
Skills
- Customer Service
- Administrative Support
- Office Administration
- Hospitality Services
Affiliations
- Engage with the community whenever I have the chance
- Participate in fundraising events to raise awareness for mental health
Languages
English
Professional
Chinese (Mandarin)
Professional
Accomplishments
- Darlene Forrest Award from NYU
Timeline
Volunteer
Children's Service Club
08.2022 - 05.2023
Front Desk Receptionist
Crown Plaza Hotel
06.2022 - 07.2024
High School Diploma -
Shanghai American School