Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julia Cuneo

Atlanta,GA

Summary

  • Helped organize seating and reservations in a way that reduced guest wait times during busy hours.
  • Recognized by her manager for staying calm and professional during high-volume nights and unexpected rushes.
  • Assisted in training new hosts by showing them seating procedures, phone etiquette, and how to handle guest inquiries.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Hostess

Saints And Council
Atlanta
03.2023 - Current
  • Welcomed guests with a friendly, genuine attitude and made sure they felt comfortable as soon as they arrived.
  • Managed seating and waitlists using Open Table, in an organized way, even during busy rushes.
  • Worked closely with servers and kitchen staff to keep the dining room running smoothly.
  • Handled phone calls, reservations, and guest questions with clear communication and a helpful mindset.
  • Helped resolve any guest issues with patience and care to ensure they left with a great experience.

Hostess

Nic And Normans
Senoia, GA
01.2020 - 03.2023
  • Supported front-of-house operations by managing waitlists and providing updates to guests.
  • Trained new staff on front-of-house procedures, contributing to improved team efficiency.
  • Provided menu knowledge assistance, helping guests make informed dining choices.

Team Leader

Chick-fil-a
Peachtree City, GA
04.2018 - 01.2020
  • Coached team members on customer service techniques, improving overall customer satisfaction scores.
  • Monitored team performance metrics, identifying areas for improvement and implementing corrective actions.
  • Fostered a culture of teamwork and accountability, encouraging staff to take ownership of their roles.

Education

Physiology

Georgia State University
Atlanta, GA

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Detail-oriented
  • Interactive communication skills

Certification

  • CPR Certified
  • First Aid Certification
  • Food and Safety Certification

Timeline

Hostess

Saints And Council
03.2023 - Current

Hostess

Nic And Normans
01.2020 - 03.2023

Team Leader

Chick-fil-a
04.2018 - 01.2020

Physiology

Georgia State University