Julia De La Cueva
North Las Vegas
Summary
Resourceful Customer Service Associate known for productivity and efficient task completion. Possess specialized skills in conflict resolution, communication, and time management which enable success in fast-paced environments. Excel at using empathy, patience, and active listening to address customer needs and foster positive experiences.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Walmart
North Las Vegas
05.2024 - Current
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Answered phone calls from customers promptly and courteously.
- Kept work area neat, clean, and well-stocked at all times.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Credit Analyst
Barclays
Henderson
08.2022 - 03.2024
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Conducted detailed analysis of customers' liquidity, capital structure, borrowing capacity and debt serviceability.
- Managed workload to meet tight deadlines for credit analysis reports and loan decisioning.
- Monitored customer accounts to ensure timely payments were made in accordance with loan agreements.
- Performed due diligence on new applicants by verifying income, assets and liabilities through public records or third-party sources.
- Conducted detailed financial analysis on clients to assess creditworthiness and recommend credit limits.
- Monitored economic indicators and regulatory changes that could impact credit portfolios.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Identified needs of customers promptly and efficiently.
Insurance Agent
Gallagher Arthur J
Las Vegas
08.2019 - 09.2022
- Worked closely with management team to provide updates on progress of reviews being conducted.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Maintained a high level of professionalism when dealing with difficult customers.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided technical support to customers via telephone and email.
- Provided guidance on best practices for using company products or services.
Teller
Usa Checks Cashed
Victorville
04.2013 - 09.2019
- Maintained accurate records of all transactions and customer interactions.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Trained employees on cash drawer operation.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Balanced cash drawers on a daily basis.
- Processed wire transfers for customers both domestically and internationally.
- Adhered to financial services security and audit procedures.
- Provided exceptional customer service while accurately processing routine transactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Recommended loan approvals and denials based on customer loan application reviews.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
Education
High School Diploma -
Citrus High School
Fontana, CA06-2003
Skills
- Customer service
- Problem solving
- Account management
- Financial analysis
- Technical support
- Data entry
- Conflict resolution
- Product knowledge
- Communication skills
- Relationship building
- Attention to detail
- Task prioritization
- Software troubleshooting
- Complaint escalation
- Tactful and diplomatic
- Quality assurance
- Regulatory compliance
- Complaint handling
- Merchandise upselling
- Point of sale systems
- Customer relationship management (CRM)
- POS system operation
- Assertiveness
- Multi-line phone systems
- Customer support
- Trained in Salesforce
- Microsoft office expertise
- Calm and professional under pressure
- Time management abilities
Timeline
Customer Service Associate
Walmart
05.2024 - Current
Credit Analyst
Barclays
08.2022 - 03.2024
Insurance Agent
Gallagher Arthur J
08.2019 - 09.2022
Teller
Usa Checks Cashed
04.2013 - 09.2019
High School Diploma -
Citrus High School