JULIA ELLIS
Summary
Dynamic medical receptionist with Pharmacy Technician certification and extensive experience at Cornerstone Primary Healthcare, excelling in appointment scheduling and patient registration. Proven ability to manage high-volume phone lines while ensuring HIPAA compliance and delivering exceptional customer service. Skilled in insurance verification and fostering team collaboration to enhance patient flow and satisfaction. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Cornerstone Primary Healthcare
, TN
09.2025 - Current
- Greet and welcome patients.
- Answer patient questions and provide assistance with appointment, insurance, and payment concerns.
- Distribute forms, check that they are completed correctly, and assist with filling them out.
- Schedule, confirm, and reschedule appointments for patients and providers.
- Updated and maintained patient information, including demographic and insurance details in EHR.
- Managed high volume phone lines and directed phone calls.
- Collect copayments.
- Follow HIPPA and other facility-specific privacy procedures.
- Communicate and coordinate with doctors, nurses, and referral coordinators.
Medical Front Office
Open Minds Mental Health Services
, TN
03.2025 - 09.2025
- Warmly greeted patients, ensuring accurate completion or registration and medical forms.
- Scheduled and confirmed appointments using Tebra, optimizing provider availability.
- Managed high-volume phone lines, responded to patient inquiries and routed messages to appropriate providers.
- Maintained patient confidentiality and compliances with HIPPA regulations.
- Processed incoming and outgoing faxes, emails, and referrals to support clinical operations.
- Completed prior authorizations on behalf of the providers in the clinic.
- Maintained the cleanliness and organization of the office environment.
- Helped manage patient flow to ensure timely appointments and a welcoming environment.
Pharmacy Technician
Kroger
, TN
07.2024 - 03.2025
- Addresses patient inquiries in person and over the phone and assists with appointment scheduling and prescription requests.
- Greets patients and customers in a professional manner, ensuring a positive first impression.
- Assists with faxing, messaging, filing, and maintaining accurate patient records in compliance with privacy regulations.
- Supports the pharmacy team with various administrative tasks to ensure smooth daily operations.
- Maintains the cleanliness and organization of the pharmacy workspace.
- Communicates with healthcare professionals and offices to coordinate patient care and resolve issues.
- Sets up and modifies patient profiles, including current medications and insurance details.
- Enters and processes patients' prescriptions into the internal system, ensuring accuracy and efficiency.
Pharmacy Technician
Walgreens
, VA
10.2020 - 03.2024
- Provided exceptional customer service by greeting patients, answering questions, and assisting with prescription and over-the-counter needs.
- Managed high-volume phone calls, scheduled medication pick-ups, and handled patient inquiries with professionalism.
- Processed insurance claims, completed prior authorizations, and verified patient insurance information.
- Maintained accurate records, performed documentation, and ensured compliance with HIPAA and pharmacy regulations.
- Supported team collaboration by training and mentoring new pharmacy technicians and maintaining positive relationships with customers and healthcare professionals.
- Assisted with office organization, inventory management, and daily administrative tasks to support efficient operations.
- Collected co-payments and managed patient flow to ensure timely service and a welcoming environment.
Education
ExCPT - Pharmacy Technician
American Society of Health-Pharmacy
Virginia Beach01.2023
Skills
- Front desk and patient reception
- Appointment scheduling
- Reminder calls
- Multi-line phone management
- Patient registration
- Records management
- Insurance verification
- Prior authorization processing
- Documentation and filing
- Customer service
- Team collaboration
- Communication skills
- Office organization
- Workplace cleanliness
- Pharmacy compliance
- Co-payment collection
- HIPAA adherence
Timeline
Medical Receptionist
Cornerstone Primary Healthcare
09.2025 - Current
Medical Front Office
Open Minds Mental Health Services
03.2025 - 09.2025
Pharmacy Technician
Kroger
07.2024 - 03.2025
Pharmacy Technician
Walgreens
10.2020 - 03.2024
ExCPT - Pharmacy Technician
American Society of Health-Pharmacy