Julia Emmett
Itasca
Summary
Dynamic and dedicated professional with experience as a Restaurant Hostess at Bok Choy Asian Kitchen. Expert in customer service and cash handling, adept at managing high-pressure situations while ensuring guest satisfaction. Proven ability to train staff and foster teamwork, contributing to a positive dining experience and efficient operations.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Bok Choy Asian Kitchen
07.2021 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
High School Diploma -
Lake Park
Roselle, ILBBA - Business
The University of Alabama
Tuscaloosa, AL05-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cash handling
- Handling complaints
- Payment processing
- Judgment and decision making
- POS system operations
- Menu memorization
- Safe food handling
- Team collaboration
Timeline
Restaurant Hostess
Bok Choy Asian Kitchen
07.2021 - Current
High School Diploma -
Lake Park
BBA - Business
The University of Alabama
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