Julia Galvan
Bonita Springs
Summary
Dynamic Sales Consultant with a proven track record at Best Buy, excelling in consultative sales and customer relationship management. Expert in objection handling and closing techniques, I consistently foster client loyalty through personalized service, resulting in increased customer satisfaction. Committed to achieving team goals while maintaining a positive work environment.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Best Buy
10.2020 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Customer Service Representative
Publix
11.2017 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
South Fort Myers High School
Fort Myers, FL05-2020
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Product and service sales
- Closing techniques
- Consultative sales
- Sales strategies
Languages
English
Spanish
Timeline
Sales Consultant
Best Buy
10.2020 - Current
Customer Service Representative
Publix
11.2017 - 10.2020
High School Diploma -
South Fort Myers High School
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