Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Gonzalez

El Paso,TX

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

5
5
years of professional experience

Work History

Sales Associate

CHICOS
El Paso, TX
09.2023 - Current
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Assisted customers with product selection, sizing and styling.

Product Expert (Seasonal) | Remote

EAW for Intuit TurboTax
El Paso, TX
01.2025 - 04.2025
  • Delivered excellent customer support, simplifying complex tax concepts, and improving satisfaction.
  • Handled inquiries via phone, chat, and email with empathy and professionalism.
  • Assessed unique customer cases to provide tailored solutions, and build retention.
  • Developed skills in communication, problem-solving, and adaptability.

Marketing Assistant

Lion’s Strategies Group
Dallas, TX
02.2023 - 07.2023
  • Conducted market research to align strategies with audience trends, boosting retention by 15%.
  • Delivered presentations that secured new client partnerships.
  • Provided data-driven insights to improve services.

Sales Associate

Club Monaco
Dallas, TX
08.2022 - 01.2023
  • Developed promotional strategies to increase sales volume.
  • Tracked sales performance metrics to identify trends in market place.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Desk Assistant

Consamex Corp.
El Paso, TX
06.2020 - 06.2021
  • Prepared reports summarizing daily activities.
  • Answered phone calls and emails in a timely manner.
  • Maintained an organized filing system for important documents.

Education

BBA - Marketing

The University of Texas At El Paso
El Paso, TX
12-2025

Some College (No Degree) - Marketing

The University of Texas At Dallas
Richardson, TX

Skills

  • Problem-solving skills
  • Teamwork and collaboration
  • Customer service
  • Friendly and outgoing
  • Positive and professional
  • Trilingual
  • Microsoft 365

Timeline

Product Expert (Seasonal) | Remote

EAW for Intuit TurboTax
01.2025 - 04.2025

Sales Associate

CHICOS
09.2023 - Current

Marketing Assistant

Lion’s Strategies Group
02.2023 - 07.2023

Sales Associate

Club Monaco
08.2022 - 01.2023

Desk Assistant

Consamex Corp.
06.2020 - 06.2021

BBA - Marketing

The University of Texas At El Paso

Some College (No Degree) - Marketing

The University of Texas At Dallas

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