Julia Green
Evanston,IL
Summary
I am seeking a position in customer service, nonprofit development, or administrative assistance. I have ten years of professional experience in hospitality, retail, nonprofit work, and higher education. These positions have required proficiency in customer service skills, written communication, problem solving, prioritizing and planning, working with urgency under pressure, adapting to changes in technology, implementation of feedback, and improving the quality of products and services. I am passionate about the hospitality industry, fundraising for nonprofits, academic research, and creative nonfiction writing.
Overview
1
1
Certification
Work History
Front Desk Coordinator
Dogtopia of Downtown
Evanston, IL
- Checked in dogs and greeted customers, brought dogs to the playrooms, scheduled doggie daycare, grooming, and boarding appointments, kept detailed notes and records of dog behavior using code system, answered the phone and sent business emails, took new customer inquiries, answered questions pertaining to the business, and assisted with cleaning responsibilities in the front lobby.
Host, Server Assistant, Night Auditor
Graduate Hotels
Evanston, IL
- Welcomed, greeted, and seated guests and assisted with table service
- Made espresso beverages
- Assisted servers with watering, running dishes, and bussing tables
- Maintained a warm and welcoming environment and provided ongoing accommodations to patrons
- Assisted overnight with night audit, helped with check in and check out, and managed reservations for the hotel and restaurant.
Host, Cashier, Exposition
Stacked and Folded Social House
Evanston, IL
- Assisted with opening and closing procedures, took in-person and delivery orders at the cash register, served food and managed expo tickets, prepared delivery orders and handed off to delivery drivers, cleaned the store, and assisted with side work tasks such as stocking desserts and beverages.
Retail Associate
Follow Your Nose and Alchemist's Wife
Evanston, IL
- Handled cash and card transactions, offered informed product recommendations, and scheduled grooming and pet sitting appointments for customers
- Stocked and inventoried items, cleaned the store, designed creative displays, made gift baskets for the holiday season, helped with vendor stand at the Ogilvie Transportation Center Christmas Market, and provided daily feeding to foster cats from C.A.R.E.
Host, Cashier, Barista
Kinship and Next of Kin
Evanston, IL
- Greeted and seated guests
- Accepted and assigned reservations using OpenTable
- Answered the phone
- Assisted with sales and cafe tasks including restocking items, making espresso drinks, breaking down the salad bar, and using POS for transactions
- Explained the restaurant concept to new patrons and offered a selection of fresh bakery items
- Assisted with opening and closing of the restaurant, including cleaning.
Host, Cashier, Server, Exposition
Furious Spoon
Evanston, IL
- Welcomed guests, explained the restaurant concept, offered recommendations from the most recent menu
- Took meal orders and processed payments with POS for in-person and delivery orders
- Oversaw expo, served food, bussed tables, assisted with cleaning, restocked supplies
- Assisted with opening and closing.
Phonathon Caller, Events and Special Projects Assistant, Data Entry Assistant
Reed College Development Office
Portland, OR
- Contacted Reed alumni, parents of current students, and parents of alumni for the Annual Fund
- Verified contact information, built rapport with prospects, informed prospects of current events, answered questions about current events at the college, and processed contributions from donors
- Assisted with preparing mailings, data entry tasks, database management, and clerical administrative work
- Helped to coordinate reunions, which included preparations for, facilitation of, and closing of the event.
Peer Mentor
Peer Mentor Program Reed College
Portland, OR
- Attended a week-long training before the school year, in addition to special events and workshops for members of the program
- Met with a mentee on a weekly basis to discuss her concerns and experiences as a Reed student
- Helped identify resources on campus that promoted academic success and wellbeing.
Field Manager, Core Canvasser
Fund for the Public Interest Environment Oregon
Portland, OR
- Led a crew of up to five canvassers, cut turf and assigned work sites, trained new hires, taught canvassing skills, provided feedback to crew, calculated and recorded contributions
- Raised money via direct door-to-door canvassing
- Exceeded daily quota and led highest-earning crew, Portland Summer 2014.
Server
Bon Appétit Management Company
Portland, OR
- Served food during mealtime hours, assisted with light food preparation tasks, restocked items in the cafe, maintained merchandise selection, assisted with cleaning tasks, and helped with closing responsibilities.
Work-Study Tutor
Kateri Park Catholic Charities
Portland, OR
- Tutored high school and community college students from immigrant and refugee families on a weekly basis
- Assisted with homework and test preparation in the subjects of English, social studies, science, and mathematics.
Education
Bachelor Of Arts - History
GPA: 3.5
High School Diploma -
- Honors: National Honors Society 2011-2012
- GPA: 3.75
Skills
- Research
- Writing
- Editing
- Copy Editing
- Proofreading
- Photography
- Event Coordination
- Data Entry
- Data Management
- Fundraising
- Canvassing
- Team Management
- Training
- Development Software
- Microsoft 365
- Google Workspace
- Nolij Web
- OpenTable
- Resy
- POS Systems - Square, Aloha, Toast
- Hotel Reservation Management
- Customer Service
- Red Cross Adult, Child, and Infant AED,CPR, First Aid
- IL BASSET
- IL Food Handlers Card
Certification
IL Food Handler Card
IL ServSafe Alcohol
IL Allergens Training
Red Cross First Aid/AED/CPR
Timeline
Front Desk Coordinator - Dogtopia of Downtown
Host, Server Assistant, Night Auditor - Graduate Hotels
Host, Cashier, Exposition - Stacked and Folded Social House
Retail Associate - Follow Your Nose and Alchemist's Wife
Host, Cashier, Barista - Kinship and Next of Kin
Host, Cashier, Server, Exposition - Furious Spoon
Phonathon Caller, Events and Special Projects Assistant, Data Entry Assistant - Reed College Development Office
Peer Mentor - Peer Mentor Program Reed College
Field Manager, Core Canvasser - Fund for the Public Interest Environment Oregon
Server - Bon Appétit Management Company
Work-Study Tutor - Kateri Park Catholic Charities
Reed College - Bachelor Of Arts, History
St. Ignatius College Prep - High School Diploma,