Julia Kaylakov
New York,NY
Summary
Motivated Macaulay Honors student and professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
The Cottage Bar
Forest Hills, NY
04.2025 - 10.2025
- Delivered exceptional customer service, ensuring positive dining experiences and repeat patronage.
- Assisted in training new staff on menu offerings and service protocols.
Ice Cream Server
Ralph’s Italian Ices
Forest Hills, NY
04.2025 - 08.2025
- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Operated point-of-sale system efficiently, handling cash and credit transactions accurately.
- Maintained cleanliness of work area, adhering to health and safety standards consistently.
Runner/Busser/Hostess
Black Iron Burger
Manhattan, NY
09.2024 - 04.2025
- Provided exceptional service in a high-volume Times Square restaurant, managing up to 150 guests per shift with 95% accuracy in order delivery.
- Streamlined table turnover during peak hours, increasing seating capacity by 20%.
Cashier
Key Food
Forest Hills, NY
09.2023 - 08.2024
- Efficiently handles financial transactions
- Accurately processes payments, provides excellent customer service
- Maintains a well-organized cash register while ensuring a secure and trustworthy shopping experience for customers.
Vice President of Marketing
AMC Photo Company
01.2024 - 06.2024
- Identify new revenue opportunities by researching market trends and client needs
- Analyze consumer behavior data to better understand clients and how to increase revenue
- Build marketing campaigns to increase brand presence and efficacy
- Assist in organizing promotional events
- Create advertising materials for clients, such as sales proposals
Receptionist
Aesthetics Medical Office
Forest Hills, NY
03.2021 - 02.2024
- Managed the filing, organizing, and storing of medical bills from various insurance companies into computer systems (EClinicalWorks).
- Delivered administrative support to team members, including organizing documents and rearranging schedules.
- Coordinated and communicated with clients daily to gather patient information.
Education
BFA - English Literature
CUNY Hunter College
New York, NY05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Attention to detail
- Listening skills
- Technical Skills: Navinet, UHC Optum Pay, EClinicalWorks
Languages
English (fluent)
Russian (fluent)
Awards and Records
Macaulay Honors Program, Seal of Biliteracy, President’s Award for Academic Excellence, Published Author and Journalist on citylimits.org, Activist for the Unhomed Community of NYC
Timeline
Server
The Cottage Bar
04.2025 - 10.2025
Ice Cream Server
Ralph’s Italian Ices
04.2025 - 08.2025
Runner/Busser/Hostess
Black Iron Burger
09.2024 - 04.2025
Vice President of Marketing
AMC Photo Company
01.2024 - 06.2024
Cashier
Key Food
09.2023 - 08.2024
Receptionist
Aesthetics Medical Office
03.2021 - 02.2024
BFA - English Literature
CUNY Hunter College