Julia Keeran
Racine,WI
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Racine Dental Group
Racine, Wisconsin
02.2024 - Current
- Check patients in for appointments
- Make reminder calls
- Scan paperwork
- Take payments
- Schedule cleaning appointments
- Assist higher up workers (office coordinators)
- Greeted patients upon arrival and directed them to the appropriate area
- Provided customer service by answering patient questions and addressing concerns
- Assisted with scheduling follow-up appointments according to provider availability
- Maintained a clean and organized reception area
- Ensured all necessary paperwork was completed prior to patient visits
Bartender
Bernie’s Pizzeria
Racine
08.2023 - 01.2025
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking
- Stocked ice bins and coolers as needed throughout shift
- Prepared alcoholic and non-alcoholic beverages according to recipe standards
- Maintained inventory of liquor, beer, wine, and other beverage items
- Assisted in setting up the bar for service shift.
- Organized storeroom inventory of supplies such as cups, napkins, straws
- Cleansed glasses with sanitizing solution after each use
- Resolved customer complaints in a professional manner
- Greeted customers and provided excellent customer service
- Provided drink suggestions to customers based on their preferences
- Ensured proper sanitation of bar area, glassware, utensils, and equipment
- Performed opening and closing duties including restocking supplies
- Displayed and retained extensive knowledge of liquors, wines and entrees
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Upsold customers from shelf to premium brands to help boost sales
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards
Server/Restaurant Hostess
Bernie’s Pizzeria
Racine
09.2020 - 01.2025
- Monitored dining room for cleanliness and proper set-up at all times
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Followed health safety guidelines when preparing and serving food products
- Responded efficiently to guest inquiries and complaints in a professional manner
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Took orders from customers accurately and in a timely manner
- Ensured that each guest was served courteously, quickly, and efficiently
- Communicated effectively with kitchen staff regarding customer allergies or special requests
Education
Foundations of Teacher Education
Gateway Technical College
Kenosha, WI01-2027
Skills
- Appointment confirmation
- Document filing
- Check-in coordination
- Patient greeting
- Front desk supervision
- Payment collection
- Conflict resolution
- Patient confidentiality
- Pouring techniques
- Drink presentation
- Public speaking
- Speed and efficiency
- Responsible alcohol service
- Order taking
- Classic cocktails
- Alcohol safety awareness
- Bar terminology
- Communication proficiency
- Bar equipment use
- Workstation organization
- Cleanliness standards
- Bartending techniques
- Menu development
- Drink recipe memorization
- Garnish preparation
Timeline
Patient Service Representative
Racine Dental Group
02.2024 - Current
Bartender
Bernie’s Pizzeria
08.2023 - 01.2025
Server/Restaurant Hostess
Bernie’s Pizzeria
09.2020 - 01.2025
Foundations of Teacher Education
Gateway Technical College