Julia Lagrand
Jacksonville,FL
Summary
Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CSR
Shell Oil
Jasonville, FL
03.2024 - 10.2024
- Assisted customers with product selection based on their needs and preferences.
- Consulted with customers regarding needs and addressed concerns.
- Educated customers on special pricing opportunities and company offerings.
- Disinfected surfaces regularly using appropriate cleaning materials.
- Performed routine maintenance and cleaning on machinery.
Cashier
Taco Bell
Gainesville, FL
12.2021 - 01.2022
- Built and maintained productive relationships with employees.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
K-12
Tampa, FL01-2024
Skills
- Call center experience
- Customer focus
- CRM software
- Complaint handling
- Complaint resolution
- Account updating
- Task prioritization
- Problem-solving
- Multitasking and organization
Certification
- adult and pediatric first aid/cpr/aed
Languages
English
Native/ Bilingual
Timeline
CSR
Shell Oil
03.2024 - 10.2024
Cashier
Taco Bell
12.2021 - 01.2022
High School Diploma -
K-12