Julia Mazzotta
Utica,NY
Summary
Experienced with team leadership and staff supervision, ensuring high standards of service and efficiency. Utilizes strong communication and problem-solving skills to address and resolve issues promptly. Track record of fostering collaborative and positive work environment, leading to enhanced team performance and customer satisfaction.
Hospitality professional with extensive experience in managing and supervising waitstaff to ensure top-tier service. Known for strong focus on teamwork and delivering consistent results. Reliable and adaptable, consistently meeting evolving needs of restaurant environment with excellent organizational and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Waitress Supervisor
Front Door Back Door
Old Forge, NY
08.2024 - Current
- Supervised daily operations, ensuring efficient service and optimal guest satisfaction.
- Trained and mentored new staff on procedures and customer service excellence.
- Coordinated team schedules to maintain adequate staffing during peak hours.
- Monitored inventory levels, placing orders to minimize shortages and waste.
Assistant Caretaker
NYSDEC
Inlet, NY
05.2024 - 09.2024
- Assisted in daily facility maintenance, ensuring cleanliness and readiness for operations.
- Conducted routine inspections to identify maintenance needs and safety hazards.
- Collaborated with staff to establish efficient workflows for facility upkeep.
- Checked in guests making sure their standards are met
- Made sure the grounds were maintained and safe for guests
- Maintained safety protocols
Restaurant Waiter
Tony Harper's
Inlet, NY
05.2022 - 04.2024
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new team members on service standards and menu knowledge.
- Expedited and prepared food for consumption
Store Supervisor
Old Forge Camping Resort
Old Forge, NY
04.2019 - 10.2022
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on best practices for customer service and sales techniques.
- Managed inventory levels, implementing efficient restocking processes to minimize shortages.
- Conducted staff performance evaluations, providing constructive feedback to enhance team productivity.
Education
Bachelor of Science - Criminal Justice
Utica University
Utica, NY05-2026
Skills
- Task delegation
- Complaint handling
- Order accuracy
- Sales promotion
- Customer service
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
Timeline
Waitress Supervisor
Front Door Back Door
08.2024 - Current
Assistant Caretaker
NYSDEC
05.2024 - 09.2024
Restaurant Waiter
Tony Harper's
05.2022 - 04.2024
Store Supervisor
Old Forge Camping Resort
04.2019 - 10.2022
Bachelor of Science - Criminal Justice
Utica University