Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Julia Pereira

Orlando

Summary

Dynamic customer service professional with extensive experience at Sugar Planet, excelling in cash handling and resolving customer complaints. Proven ability to build relationships and communicate effectively in both English and Portuguese. Recognized for maintaining organized cash drawers and enhancing customer satisfaction through efficient service and attention to detail.

Overview

1
1
year of professional experience

Work History

Costumar Service/ Cashier

Sugar Planet
Orlando
03.2024 - 03.2025
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Verified that prices were accurate on all items before ringing them up at the register.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Greeted customers promptly and responded to questions.
  • Resolved customer complaints promptly and professionally.
  • Processed returns and exchanges according to store policy.
  • Answered customers' questions and provided information on store procedures or policies.

Customer Service Cashier

Fronzenberry
Orlando
02.2024 - 03.2024
  • Built and maintained productive relationships with employees

  • Maintained work area and kept cash drawer organized.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Informed customers of in-store promotions or pricing specials.
  • Addressed customer questions and concerns regarding products and services.
  • Processed customer payments quickly and returned exact change and receipts.

Education

High School Diploma -

Colégio Estadual Do Paraná
Curitiba, PR
12-2023

Skills

  • Cash handling
  • Point of sale
  • Inventory management
  • Customer service
  • Speak Portuguese
  • Speak English Advance
  • Communication skills

Languages

English
Professional
Portuguese
Native/ Bilingual

Timeline

Costumar Service/ Cashier

Sugar Planet
03.2024 - 03.2025

Customer Service Cashier

Fronzenberry
02.2024 - 03.2024

High School Diploma -

Colégio Estadual Do Paraná

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Julia Pereira