Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Perez

Brownsville,TX

Summary

Seeking employment with a growing company where skills, experience, abilities, and knowledge can be fully utilized.

Overview

4
4
years of professional experience

Work History

Customer Service Agent

Windsor Group LLC
Bethesda, MD
01.2026 - Current
  • Assist veterans with current claims through inbound calls and support.
  • Help veterans navigate online systems within established frameworks to obtain claim information.
  • Reschedule appointments while updating personal information efficiently.
  • Communicate daily via email with scheduling departments and senior reviews.

Customer Service Agent

Axon River
Richmond, VA
07.2025 - 12.2025
  • Facilitated claims process for veterans by effectively handling inbound calls.
  • Helped veterans navigate online systems within established frameworks to obtain claim information.
  • Confirmed appointments to streamline scheduling and enhance timely service.
  • Rescheduled appointments and updated personal information to ensure accurate and accessible records.

Youth Care Worker

Southwest Key
Brownsville, TX
05.2023 - 03.2025
  • Supervised direct care for youth, fostering an environment of safety and well-being.
  • Facilitated classroom activities for youth, promoting enhanced educational engagement and participation.
  • Maintained accurate records of daily activities, progress notes, and incident reports.
  • Completed headcount forms accurately, ensuring compliance with facility record-keeping standards.

Court Assistant II

Cameron County Magistrate Court
Olmito, TX
01.2023 - 05.2023
  • Assisted judges with courtroom procedures and legal documentation, contributing to smooth court operations.
  • Prepared court documents daily for arraignments, facilitating timely and organized proceedings.
  • Scanned documents into digital format for secure and accessible storage within the courts database system.
  • Recorded incoming payments accurately to maintain financial integrity.

Education

GED -

Adult Literacy Center
Brownsville, TX

Certificate - Legal Office Specialist

Texas Southmost College
Brownsville, TX
12-2008

Paralegal Studies Associate’s Degree -

University of Arkansas at Grantham
Little Rock, AR

Skills

  • Call center experience
  • Customer relations
  • Microsoft office suite proficiency
  • Proficient in WordPerfect
  • Phone etiquette
  • Organizational skills

Timeline

Customer Service Agent

Windsor Group LLC
01.2026 - Current

Customer Service Agent

Axon River
07.2025 - 12.2025

Youth Care Worker

Southwest Key
05.2023 - 03.2025

Court Assistant II

Cameron County Magistrate Court
01.2023 - 05.2023

GED -

Adult Literacy Center

Certificate - Legal Office Specialist

Texas Southmost College

Paralegal Studies Associate’s Degree -

University of Arkansas at Grantham
Julia Perez