Summary
Overview
Work History
Education
Skills
Extracurricular activities
Timeline
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Julia Phelps

Louisville,KY

Summary

Detail-oriented professional with strong customer service skills. Experienced in managing guest experiences, optimizing operations, and enhancing team collaboration. Committed to delivering exceptional service and improving customer satisfaction.

Overview

3
3
years of professional experience

Work History

Hostess

South Seas
Louisville, KY
06.2026 - Current
  • Managed seating arrangements efficiently to optimize guest flow and minimize wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered phone calls to take orders, give information and document reservations.

Barista

Starbucks
Lebanon, KY
10.2025 - 04.2026
  • Operated espresso machines and other equipment following safety protocols.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.

Server

Mordecai’s
Springfield, KY
11.2023 - 05.2024
  • Provided exceptional customer service by promptly addressing guest inquiries and concerns.
  • Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
  • Collaborated with kitchen staff to maintain streamlined service during peak hours.
  • Trained new servers on menu items, service standards, and operational procedures.

Education

Bachelor of Arts - Pre-Law, Communications

University of Louisville
Louisville, KY
2028

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette

Extracurricular activities

Alpha Omicron Pi Collegiate Member, Director of New Member Experience

Timeline

Hostess

South Seas
06.2026 - Current

Barista

Starbucks
10.2025 - 04.2026

Server

Mordecai’s
11.2023 - 05.2024

Bachelor of Arts - Pre-Law, Communications

University of Louisville