Julia Place
Newark,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Cornerstone Physical Therapy
Granville, OH
03.2025 - Current
- Coordinated patient scheduling to optimize clinic workflow and enhance patient satisfaction.
- Managed insurance verification processes, ensuring accuracy and compliance with regulations.
- Developed and maintained strong relationships with patients, addressing inquiries and concerns effectively.
- Assisted in training new staff on administrative procedures and patient care protocols.
- Led initiatives to improve appointment reminders, reducing no-show rates significantly.
- Evaluated clinic operations regularly, identifying areas for process enhancement and efficiency gains.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Customer Care Representative
Safelite Solutions
Newark, OH
03.2023 - 05.2023
- Provided excellent and empathetic customer service.
- Created equitable solutions for customers based on their needs regarding claims.
- Acted as a liaison between managers and district managers.
- Assisted customer's with their claims needs, such as providing refunds, as well as completing rental car services.
Lead Vault Teller
TrueCore FCU
Heath, OH
09.2022 - 02.2023
- Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers.
- Assisted team members with daily tasks to foster growth and collaboration.
- Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
- Adhered to regulatory and company security and audit procedures.
Vault Teller
Heartland Bank
Newark, OH
06.2021 - 09.2022
- Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers.
- Maintained accurate teller drawer using high attention to detail while handling customer bank transactions.
- Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services.
Key Holder Supervisor
Bath & Body Works
Heath, OH
11.2018 - 05.2021
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Connected with customers to provide assistance and equitable solutions to the customer's needs.
Assistant Store Manager
Justice Tween Brands
Heath, OH
03.2019 - 08.2020
- Answered customer questions and addressed problems and complaints in person and via phone.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Watkins Memorial High School
Pataskala, OH05.2013
Skills
- Office administration
- Organization skills
- Leadership
- Patient relations
- Training
- Teamwork and Collaboration
- Appointment scheduling
- Customer service
- Attention to detail
- Insurance verification
- Patient care coordination
- Scheduling
- Documentation
- Patient registration
- Filing and recordkeeping
- Proficient in software
- Payment collection
- Banking
Timeline
Patient Care Coordinator
Cornerstone Physical Therapy
03.2025 - Current
Customer Care Representative
Safelite Solutions
03.2023 - 05.2023
Lead Vault Teller
TrueCore FCU
09.2022 - 02.2023
Vault Teller
Heartland Bank
06.2021 - 09.2022
Assistant Store Manager
Justice Tween Brands
03.2019 - 08.2020
Key Holder Supervisor
Bath & Body Works
11.2018 - 05.2021
High School Diploma -
Watkins Memorial High School