Julia Scavello
Havertown,PA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Anthony's Ristorante & Ballroom
Springfield, PA
06.2024 - 04.2026
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with waitstaff to communicate special requests and dietary restrictions.
- Trained new hostesses on seating procedures and customer service standards.
- Monitored dining area for cleanliness and readiness, supporting operational efficiency.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Handled guest inquiries and complaints, enhancing overall dining experience.
Front Desk Manager
Splash LLC
Broomall, PA
05.2019 - 05.2021
- Managed daily front desk operations, ensuring efficient guest check-in and check-out processes.
- Signed up new members.
- Handled customer transactions.
- Handled money transactions for guest members.
- Followed COVID-19 protocols to ensure a safe environment.
- Trained and supervised front desk staff, fostering a collaborative and service-oriented environment.
- Implemented customer service protocols to enhance guest satisfaction and address inquiries promptly.
Education
Bachelor of Arts - Criminology
University of Southern Maine
Portland, ME05-2027
Bachelor of Arts - Social Behavioral Sciences
University of Southern Maine
Portland, ME05-2027
High School Diploma -
Haverford High School
Havertown, PA06-2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Reservation handling
Timeline
Restaurant Hostess
Anthony's Ristorante & Ballroom
06.2024 - 04.2026
Front Desk Manager
Splash LLC
05.2019 - 05.2021
Bachelor of Arts - Criminology
University of Southern Maine
Bachelor of Arts - Social Behavioral Sciences
University of Southern Maine
High School Diploma -
Haverford High School