Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julia Shipley

Tavares,FL

Summary

Proven track record in enhancing customer satisfaction and streamlining delivery processes, as demonstrated at Instacart. Skilled in online order processing and customer service, I excel in fast-paced environments, ensuring timely and accurate delivery of services. Achieved consistent quality goals, underscoring my ability to multitask effectively and meet diverse customer needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Full Service Shopper

Instacart
02.2021 - Current
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Consistently met deadlines and quality goals for accuracy and timeliness on over 2,000 orders.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers

Direct Support Staff

Greene County Skills
10.2017 - 03.2021
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Cashier

Food City
02.2015 - 02.2016
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Greeneville High School
Greeneville, TN
05.2017

No Degree - Medical Billing & Coding

Penn Foster College
Scottsdale, AZ

Skills

  • Documentation And Reporting
  • Online Order Processing
  • Delivery Management
  • Effective Multitasking
  • Progress Documentation
  • State regulations knowledge
  • Customer Assistance
  • Customer Service

Certification

Microsoft Word

Microsoft Excel

Microsoft Powerpoint

Timeline

Full Service Shopper

Instacart
02.2021 - Current

Direct Support Staff

Greene County Skills
10.2017 - 03.2021

Cashier

Food City
02.2015 - 02.2016

High School Diploma -

Greeneville High School

No Degree - Medical Billing & Coding

Penn Foster College

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Julia Shipley