Julia Shipley
Tavares,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining delivery processes, as demonstrated at Instacart. Skilled in online order processing and customer service, I excel in fast-paced environments, ensuring timely and accurate delivery of services. Achieved consistent quality goals, underscoring my ability to multitask effectively and meet diverse customer needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Full Service Shopper
Instacart
02.2021 - Current
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Consistently met deadlines and quality goals for accuracy and timeliness on over 2,000 orders.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
Direct Support Staff
Greene County Skills
10.2017 - 03.2021
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Cashier
Food City
02.2015 - 02.2016
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Greeneville High School
Greeneville, TN05.2017
No Degree - Medical Billing & Coding
Penn Foster College
Scottsdale, AZSkills
- Documentation And Reporting
- Online Order Processing
- Delivery Management
- Effective Multitasking
- Progress Documentation
- State regulations knowledge
- Customer Assistance
- Customer Service
Certification
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Timeline
Full Service Shopper
Instacart
02.2021 - Current
Direct Support Staff
Greene County Skills
10.2017 - 03.2021
Cashier
Food City
02.2015 - 02.2016
High School Diploma -
Greeneville High School
No Degree - Medical Billing & Coding
Penn Foster College
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
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