Julia Steelman
Corbin City,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Shift Manager
Custard Hut
03.2015 - Current
- Developed and maintained effective working relationships with team members, management, and customers
- File records to keep system efficient and information organized
- Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert customer service knowledge.
Office Clerk
The Hyland Group
Ocean View, New Jersey
07.2020 - 09.2020
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Customer Service Rep
State of New Jersey
10.2016 - 03.2020
- Helped resolve problems such as lost and distraught tourists by carefully collecting information and developing knowledgeable solutions as to their next route
- Prepared reports highlighting important information such as tourist home states and where they were heading once in Cape May County
- This helped determine a gross number for the county and state of the number of tourists coming into and leaving.
Assistant Manager
Jeff Steelman
Ocean View, NJ
03.2015 - 12.2019
- Collaborated well with team members to carry out daily assignments and achieve team targets
- General paperwork (payroll and tax submissions, inventory, etc.)
- Rotated through different positions to keep the team working efficiently and meet all production targets
- Trained new team members in the specific tasks of each position
- Maintained an onsite presence to ensure the operations team met all company operational standards
- Filled any position that was empty for the shift.
- Documented current events and activities chart to maintain a constantly updated plan for the incoming flow of tourists
Education
GED Diploma -
Ocean City High School
Associate of Applied Science - Child Development
Atlantic Cape Community College
Mays Landing, NJ05.2023
Associate of Applied Science - Business Administration
Atlantic Cape Community College
Mays Landing, NJ05.2023
Skills
- Reporting and documenting
- Oversee operations
- Customer service excellence
- Excellent Organization Skills
- Multitasking
- Problem-solving
- Employee Coaching and Motivation
- Verbal and Written Communication
- Administration and Reporting
- Accounts Payable and Accounts Receivable
- Energetic and Enthusiastic
- Billing and Payment Processing
Timeline
Office Clerk
The Hyland Group
07.2020 - 09.2020
Customer Service Rep
State of New Jersey
10.2016 - 03.2020
Shift Manager
Custard Hut
03.2015 - Current
Assistant Manager
Jeff Steelman
03.2015 - 12.2019
GED Diploma -
Ocean City High School
Associate of Applied Science - Child Development
Atlantic Cape Community College
Associate of Applied Science - Business Administration
Atlantic Cape Community College
Similar Profiles
Mallary EckelkampMallary Eckelkamp
Human Resources at Ranchers Custard Company dba Andy's Frozen CustardHuman Resources at Ranchers Custard Company dba Andy's Frozen Custard
KAYLA GOODMANKAYLA GOODMAN
General Manager at Andy's Frozen CustardGeneral Manager at Andy's Frozen Custard
Shenayd LoweShenayd Lowe
Assistant General Manager at Freddys Frozen Custard And SteakburgersAssistant General Manager at Freddys Frozen Custard And Steakburgers
Delaney LappinDelaney Lappin
Adapted Physical Education Teacher at Birchtree CenterAdapted Physical Education Teacher at Birchtree Center
BARBARA MYERSBARBARA MYERS
Director of Operations at S & T Amusement, Co.Director of Operations at S & T Amusement, Co.