Julia Velishka
Fort Myers,FL
Summary
Overall, I have always presented a strong work ethic and a desire to work since I was able to. This has resulted in many transferable skills that help me when going into my profession. My leadership and adaptability makes me a good employee on whatever team I am on.
Overview
6
6
years of professional experience
Work History
Server
First Watch Daytime Cafe
Estero, FL
01.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Sales Associate
Under Armor
Estero, FL
08.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Shift Leader
Robeks Fresh Juices & Smoothies
Alexandria Virginia
09.2018 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Life Guard
American Pool Management
Alexandria, VA
05.2019 - 09.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Arts - Psychology And Education
Florida Gulf Coast University
Fort Myers, FL05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Warm and Friendly
- Adaptable and Flexible
- Cool Under Pressure
Timeline
Sales Associate
Under Armor
08.2021 - 02.2022
Server
First Watch Daytime Cafe
01.2021 - Current
Life Guard
American Pool Management
05.2019 - 09.2019
Shift Leader
Robeks Fresh Juices & Smoothies
09.2018 - 03.2020
Bachelor of Arts - Psychology And Education
Florida Gulf Coast University