Julia Wall
Greendale
Summary
Results-driven Assistant Manager skilled in customer service and inventory management. Enhances store operations and resolves customer issues efficiently. Develops clear guidelines and enforces policies to maintain staff engagement and achieve key objectives. Strong relationship-building, multitasking, and decision-making abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cousins Submarines Inc.
Kenosha
07.2020 - Current
- Managed daily operations to ensure smooth store functionality and customer satisfaction.
- Resolved customer complaints promptly, improving service quality and fostering customer loyalty.
- Trained new staff on company policies and operational procedures, ensuring consistent service delivery.
- Assisted in scheduling shifts to optimize staff coverage during peak times.
- Coordinated inventory management to ensure product availability and reduce waste.
- Conducted regular inspections to uphold cleanliness and food safety standards in-store.
- Utilized point-of-sale systems for efficient transaction processing and reporting accuracy.
- Managed customer service inquiries and complaints in a timely manner.
Education
High School Diploma -
Cudahy High School
Cudahy, WI06-2023
Some College (No Degree) - General Studies
Milwaukee Area Technical College
Milwaukee, WISkills
- Inventory management
- Point-of-sale systems
- Cash management
- Store operations
- Food safety standards
- Customer service
- Staff training
- Team leadership
- Time management
- Problem solving
- Attention to detail
Certification
- Cybersecurity Solutions and Microsoft Defender
- Cybersecurity Identity and Access Solutions using Azure AD
- Cybersecurity Threat Vectors and Mitigation
- Introduction to Networking and Cloud Computing
- Introduction to Computers and Operating Systems and Security
Timeline
Assistant Manager
Cousins Submarines Inc.
07.2020 - Current
High School Diploma -
Cudahy High School
Some College (No Degree) - General Studies
Milwaukee Area Technical College