Julia Welle
Urbana,IL
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Receptionist
All Creatures Animal Hospital
12.2022 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Compiled information from files and research to satisfy information requests.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected card, cash, and check payments, processed transactions and updated relevant records, and prepared financial day sheets.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
Bartender
25 O'Clock Brewing
05.2023 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Educated customers on drink options, making personalized recommendations based on preferences.
Solution Advisor
ADT Security
06.2022 - 09.2022
- Time management and self-scheduling
- Prospecting and following up on leads to create sales
- Knowledge of Salesforce and several sales associated sites.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
Bartender/Shift Manager
Esquire Lounge
11.2019 - Current
- Management and dedication of staff from 5 to 20 people at a time
- Mediation between employees and employers as well as employees and the community
- Organize and collect books and banks to prep for morning sales.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Game Master
Champaign Urbana Adventures in Time and Space
06.2016 - 09.2021
- Guided community members through a large-scale activity involving rules and entertainment.
- Explained company policies, game rules and safety requirements.
- Trained new employees
- Contributed to marketing efforts, promoting new game features and enticing potential players.
Construction Laborer
Champaign Urbana Adventures in Time and Space
06.2016 - 09.2021
- Design prop pieces
- Create new techniques for special effect or detail needs
- Implemented art and building knowledge to create safe rooms.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Used variety of hand and power tools to complete tasks.
- Finished surfaces of woodwork or wallboard in permanent and travel sets with paneling, paint and hand tools.
Education
Bachelor of Music in Open Studies -
University of Illinois at Urbana-Champaign
05.2022
Skills
- Data Entry
- Social Media- Outreach
- Creative Writing
- Staff Training
- Inventory
- Administrative Support
- Records Maintenance
- Office Coordination
- Appointment Scheduling
- HIPAA Guidelines
- Maintaining Financial Records
- Trained in Salesforce, Avimark, Microsoft Office, Reaper Music Software, Adobe Photoshop, Toast-POS
Timeline
Bartender
25 O'Clock Brewing
05.2023 - Current
Receptionist
All Creatures Animal Hospital
12.2022 - Current
Solution Advisor
ADT Security
06.2022 - 09.2022
Bartender/Shift Manager
Esquire Lounge
11.2019 - Current
Game Master
Champaign Urbana Adventures in Time and Space
06.2016 - 09.2021
Construction Laborer
Champaign Urbana Adventures in Time and Space
06.2016 - 09.2021
Bachelor of Music in Open Studies -
University of Illinois at Urbana-Champaign
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