Julia Winget
Cincinnati
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Host
Trio Bistro
07.2025 - Current
- Greeted guests and managed seating arrangements to optimize dining experience.
- Trained new hosts on customer service standards and restaurant protocols.
- Coordinated with kitchen staff to ensure timely food delivery for guests.
- Handled reservations and maintained accurate waitlist information efficiently.
Boba Barista
Snooze Cafe/ Boba Gem
02.2025 - Current
- Crafted high-quality boba drinks and specialty beverages such as Vietnamese coffee, horchata, matcha, etc. with attention to flavor balance.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Provided exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Operated point-of-sale systems accurately, processing transactions and managing cash flow.
Guest Service Representative
Nothing Bundt Cakes
06.2024 - 01.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues swiftly.
- Processed orders efficiently, ensuring accuracy and timely fulfillment.
- Assisted in maintaining product displays, enhancing visual appeal and customer engagement.
- Collaborated with team members to streamline operations and improve workflow efficiency.
Sales Associate
Yankee Candle
02.2023 - 10.2023
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained product displays and inventory levels for optimal presentation.
- Processed transactions accurately and efficiently at the point of sale system.
- Provided knowledgeable recommendations on candle scents and home fragrance solutions.
Education
Bachelor of Science - Physics And Earth And Space Sciences
University of Washington
Seattle, WA06-2028
High School Diploma -
Madeira High School
Cincinnati, OH05-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Issue resolution
- Flexible schedule
- Guest orientation
- Complaint handling
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Host
Trio Bistro
07.2025 - Current
Boba Barista
Snooze Cafe/ Boba Gem
02.2025 - Current
Guest Service Representative
Nothing Bundt Cakes
06.2024 - 01.2025
Sales Associate
Yankee Candle
02.2023 - 10.2023
Bachelor of Science - Physics And Earth And Space Sciences
University of Washington
High School Diploma -
Madeira High School