Summary
Work History
Overview
Education
Skills
Timeline
Generic

Julia A. Johnson

Greenfield,MA

Summary

Excelling in customer service and teamwork through work at The Giving CircleThrift Shop. Adept at enhancing customer satisfaction through exceptional service and effective problem-solving. Committed to fostering a welcoming environment and achieving team goals.

Work History

Sales Associate

Giving Circle Thrift Shop
02.2019 - 05.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.

Peer Support Specialist

Behavioral Health Network Inc.
05.2015 - 05.2016
  • Served as a role model for clients, sharing personal experiences of recovery and resilience.
  • Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
  • Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.

Family Partner

Behavioral Health Network Inc.
06.2009 - 05.2015
  • Promoted a culture of trust by maintaining open lines of communication with families through phone calls, emails, and home visits.
  • Ensured consistent follow-up with each family, demonstrating a genuine investment in their success and wellbeing.

Overview

16
16
years of professional experience

Education

Peer Specialist Certification - Mental Health

The Transformation Center
Roxbury, MA
06-2015

Associate of Arts - Psychology

Holyoke Community College
Holyoke, MA
06-2006

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills
  • Excellent people skills
  • Professional demeanor

Timeline

Sales Associate

Giving Circle Thrift Shop
02.2019 - 05.2025

Peer Support Specialist

Behavioral Health Network Inc.
05.2015 - 05.2016

Family Partner

Behavioral Health Network Inc.
06.2009 - 05.2015

Peer Specialist Certification - Mental Health

The Transformation Center

Associate of Arts - Psychology

Holyoke Community College
Julia A. Johnson