Julia M Florez
Wellington,FL
Summary
Dynamic Front Desk Receptionist with a proven track record at SOMA MEDICAL CENTER, excelling in customer service and problem-solving. Recognized for enhancing office efficiency through meticulous attention to detail and strong team collaboration. Adept at managing high-volume inquiries while maintaining confidentiality and fostering positive relationships with clients and colleagues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
SOMA MEDICAL CENTER
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Associate of Science - Nursing
Palm Beach State College
Lake Worth, FL05-2026
PHLEBOTOMIST LICENSE -
QM INSTITUTE
West Palm Beach, FL03-2025
High School Diploma -
Berean Christian Highschool
8350 Okeechobee Blvd, West Palm Beach, FL 3341105-2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Problem-solving skills
- Initiative-taking
- Complex Problem-solving
Accomplishments
- Achieved BEST EMPLOYEE OF THE QUARTER by completing tasks with accuracy and efficiency.
Certification
- Licensed Phlebotomist - FLORIDA Department of Health Services.
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
SOMA MEDICAL CENTER
08.2023 - Current
Associate of Science - Nursing
Palm Beach State College
PHLEBOTOMIST LICENSE -
QM INSTITUTE
High School Diploma -
Berean Christian Highschool
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