Julia Maute
New York,NY
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Manager
Hillstone Restaurant Group
New York, East Hampton, NY
05.2025 - Current
- Supervised daily operations in front of house to facilitate efficient service flow and maintain high quality service standards for over 1,000 daily covers.
- Managed guest interactions, addressing concerns and resolving service issues to uphold exceptional dining experiences.
- Directed hiring processes including resume screening, interviewing, and candidate evaluation.
- Led onboarding and training for new hires
- Managed inventory and ordering for plateware and service equipment.
- Managed bar and liquor inventory, including ordering, stock monitoring, and maintaining relationships with beverage vendors.
- Coordinated staff during service, delegating responsibilities and supporting team members to maintain efficiency.
- Transferred to East Hampton Grill location with additional culinary responsibilities, including daily line prep and kitchen management support.
Management Intern
Hillstone Restaurant Group
New York, NY
05.2024 - 08.2024
- Completed training across all restaurant functions, including serving, hosting, bartending, kitchen prep, and line cooking, to support seamless front and back of house workflows.
- Supported front of house leadership during high volume service, coordinating staff and maintaining efficiency.
- Managed guest relations during service, resolving issues and ensuring a consistent high quality customer experience.
- Updated employee training manuals a to standardize procedures and improve staff onboarding.
- Developed a broad understanding of both front of and back of house operations to support decision making.
Food Runner, Takeout Window
Millie's
Nantucket, Massachusetts
05.2023 - 08.2023
- Executed all food safety standards in preparation areas.
- Presented food and beverages to guests at tables.
- Helped manage orders through extensive knowledge of POS systems.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience.
- Managed table preparation and turnover efficiently.
- Maintained daily knowledge of menu items and how they are prepared.
- Maintained high customer service level with all patrons.
- Supported chef to prepare food truck for daily service operations and special events.
- Key staff member for large catered private events.
- Assisted in maintaining cleanliness and organization of service areas during peak hours.
Hostess
The Sinclair
Fairfield, CT
01.2021 - 08.2021
- Organized 200+ seatings per night.
- Greeted guests and escorted them to tables or waiting areas.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Monitored dining area to assess server capacity and estimate wait times.
- Assisted with opening and closing
- Responded appropriately and promptly to customer questions, complaints and brought major issues to attention of manager on duty.
- Assisted servers at peak times with food delivery and table clean-up.
Content Creator
Frescobene Foods
Fairfield, CT
05.2021 - Current
- Created content for social media platforms
- Video Production and Editing
- Social Media Management
- Assisted in Recipe Development
- Provided knowledge of digital technology, social media trends and best practices
Education
Bachelor of Science - Food Studies
Syracuse University
Syracuse, NY05-2025
Skills
- Guest relations
- Conflict resolution
- Staff management
- Critical Thinking
- Multitasking and Prioritization
- Food Service Operations
- Servsafe Managerial Certification
- Servsafe Food Handlers Certification
Certification
- Servsafe Managerial Certification
- Servsafe Food Handlers Certification
Timeline
Front of House Manager
Hillstone Restaurant Group
05.2025 - Current
Management Intern
Hillstone Restaurant Group
05.2024 - 08.2024
Food Runner, Takeout Window
Millie's
05.2023 - 08.2023
Content Creator
Frescobene Foods
05.2021 - Current
Hostess
The Sinclair
01.2021 - 08.2021
Bachelor of Science - Food Studies
Syracuse University