Julian Cooper
Telecommunication Specialist
Masury,OH
Summary
Goal-oriented professional with distinguished experience in telecommunication industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
5
5
years of post-secondary education
14
14
years of professional experience
Work History
Mobile Expert
T-Mobile
Niles, OH
04.2014 - Current
- Coached sales team both collectively and individually to help each employee achieve monthly goals.
- Trained new associates in successful sales and performance strategies.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Identified opportunities to further business transactions via upselling and cross-selling
- Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
- Upsold customers by recommending accessories and promotions to increase revenue.
Operations Trainer
West Business Solutions
Niles, OH
06.2012 - 04.2014
- Trained and mentored all new personnel hired to fulfill various roles.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
- Created curricula, instructions, documents and written tests for various types of training courses.
Home Solutions Consultant / Retail Sales Consultant
AT&T Mobility
Boardman, OH
01.2006 - 12.2010
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Performed proof of concept demonstrations, instructing potential customers on benefits of high speed internet.
- Recommended specific home products to customers based on unique technical requirements of each.
Education
Master of Arts - Organizational Management
University of Arizona
Tucson, AZ 01.2021 - Current
BBA - Applied Organizational Technology
University of Toledo
Toledo, OH 01.2018 - 05.2020
Associates - Applied Business
Eastern Gateway Community College
Steubenville, OH 01.2015 - 05.2017
Skills
Business development and planning
Team building and development
Relationship building and management
Training and mentoring
Systems and software programs
Strategic planning
Product line knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Selected to represent the Pride and Allies Network for the T-Mobile Diversity & Inclusion Council.
Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
Master of Arts - Organizational Management
University of Arizona
01.2021 - Current
BBA - Applied Organizational Technology
University of Toledo
01.2018 - 05.2020
Associates - Applied Business
Eastern Gateway Community College
01.2015 - 05.2017
Mobile Expert
T-Mobile
04.2014 - Current
Operations Trainer
West Business Solutions
06.2012 - 04.2014
Home Solutions Consultant / Retail Sales Consultant
AT&T Mobility
01.2006 - 12.2010