JULIAN DELACERDA
Fort Worth
Summary
Demonstrated reliability and commitment as a maintenance and customer service professional, fostering teamwork and collaboration. Dedicated to executing tasks with excellence, upholding a strong work ethic and positive demeanor to enhance team performance. Adapted swiftly to diverse work environments, efficiently managing responsibilities while pursuing professional growth through practical experience and advancement opportunities. Facilitated clear and effective communication across teams. Adhered to safety protocols in food handling. Assisted customers with inquiries and issues. Adapted to flexible work schedules. Adapted swiftly to dynamic workplace environments. Provided exceptional customer service. Managed multiple tasks efficiently. Applied comprehensive product knowledge to assist customers.
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Family Dollar
Fort Worth
10.2025 - Current
- Assisted customers in locating products and resolving inquiries efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of sales floor and stock areas.
- Trained new associates on customer service protocols and store policies.
- Collaborated with team members to improve inventory management processes.
- Resolved customer complaints by providing effective solutions and support.
Cafe Associate
Sam's Club
Fort Worth
04.2025 - 03.2026
- Assisted in daily cafe operations, ensuring a clean and organized environment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated frozen yogurt machines and food preparation equipment efficiently.
- Maintained inventory levels, restocking supplies to support uninterrupted service.
Food Service Associate
Fort Worth Zoo
Fort Worth
11.2022 - 02.2025
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
High School Diploma -
South Hills High School
Fort WorthSkills
- Reliability
- Commitment
- Teamwork
- Collaboration
- Excellence
- Work Ethic
- Positive Demeanor
- Adaptability
- Communication
- Safety Protocols
- Customer Assistance
- Flexibility
- Task Management
- Product Knowledge
- Customer Service
Languages
- English
- Spanish, Limited Workingl
Timeline
Customer Service Associate
Family Dollar
10.2025 - Current
Cafe Associate
Sam's Club
04.2025 - 03.2026
Food Service Associate
Fort Worth Zoo
11.2022 - 02.2025
High School Diploma -
South Hills High School