Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell
09.2023 - Current
Tracked receipts, employee hours, and inventory movements.
Coached crew members to optimize performance and motivate toward more efficient work.
Excelled in every store position and regularly backed up front-line staff.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Oversaw loading and unloading of packages in warehouse.
Exercised composure under pressure and in escalated customer service scenarios.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Avian Department Manager
Petland
11.2020 - 07.2021
Established team priorities, maintained schedules and monitored performance.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Managed senior-level personnel working in marketing and sales capacities.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Sales Advisor
Office Depot
05.2020 - 11.2020
Increased sales by offering advice on purchases and promoting additional products.
Listened to customer details and offered matching solutions to meet wide range of requirements.
Responded to in-person and telephone requests for information about company offerings.
Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Kennel Technician
Camp Bow Wow
10.2019 - 12.2019
Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.