Julian Elizondo
Colorado Springs,Colorado
Summary
Dynamic professional with extensive experience at Bronco Billy's Casino, excelling in high-pressure environments. Proven track record in exceptional customer service and money handling expertise, ensuring game integrity and compliance. Adept at quick decision-making and fostering guest relationships, enhancing repeat visits and overall satisfaction. Committed to maintaining confidentiality and attention to detail in all interactions.
Knowledgeable in Table Games with proven track record in facilitating smooth and engaging gaming experiences. Extensive experience in both dealing and overseeing table games, ensuring compliance with gaming regulations and maintaining high levels of customer satisfaction. Demonstrated skills in conflict resolution and effective communication.
Overview
5
5
years of professional experience
Work History
Dual Rate Table Games Dealer
Bronco Billy's Casino/Chamonix
10.2022 - Current
- Worked flexible hours including nights, weekends, and holidays to accommodate peak traffic times at the casino.
- Handled high-pressure situations calmly while resolving guest disputes or discrepancies at the table games area.
- Maintained strict adherence to gaming regulations, ensuring fair play and preserving the integrity of each game.
- Developed strong rapport with guests, fostering a welcoming environment and encouraging repeat visits.
- Have currently learned and able to deal the following table games. Black Jack, Double Up black Jack, Roulette, Ultimate Texas, Hold'em, Mississippi Stud, Three Card poker.
Intake Coordinator/Front Desk Receptionist
Peak View Behavioral Health
08.2021 - 10.2022
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Caregiver
First Light Home Care
06.2020 - 05.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
Some College (No Degree) - Human Services
University of Colorado At Colorado Springs
Colorado Springs, COSkills
- Money handling expertise
- Quick decision making
- Team player attitude
- Exceptional customer service
- Game security awareness
- Game pace control
- Casino policy compliance
- Stress tolerance
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
Timeline
Dual Rate Table Games Dealer
Bronco Billy's Casino/Chamonix
10.2022 - Current
Intake Coordinator/Front Desk Receptionist
Peak View Behavioral Health
08.2021 - 10.2022
Caregiver
First Light Home Care
06.2020 - 05.2021
Some College (No Degree) - Human Services
University of Colorado At Colorado Springs
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