Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JULIAN GIRALDO

Tonawanda

Summary

Experienced in maintaining pristine environments and enhancing customer satisfaction. Demonstrated cleaning expertise and strong problem-solving skills. Skilled in active listening and critical thinking, adept at managing high-stress situations to foster loyalty and repeat business. Effective in service delivery and team leadership.

Overview

12
12
years of professional experience

Work History

Pharmacy Technician

Tops Friendly Markets
Grand Island, NY
09.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Customer Service / Event Coordinator

Eiyu Arcade
Niagara Falls, USA
08.2023 - 06.2024
  • Maintaining showroom appearance and cleanliness
  • Assisted customers in identifying their needs and recommended appropriate merchandise
  • Supervise event setup and clean up
  • Managed and execute convention booths and work with other event managers to help prep for future conventions

Subway Attendant

Toronto Transit Commission
Toronto, Canada
06.2013 - 08.2023
  • Ensured clean and comfortable environments in commercial buildings by sanitizing and cleaning common touch points
  • Completed multiple tasks within established timeframes
  • Enhanced customer satisfaction by promptly resolving disputes and maintaining effective communication
  • Successfully managed high-stress situations with professionalism, resolving conflicts and customer complains empathetically

Education

High School Diploma -

Hollywood Hills HS
Hollywood, FL
01.2006

Skills

  • Customer Service Excellence
  • Event Coordination
  • Cleaning and Sanitization
  • Problem Solving
  • Active Listening
  • Team Leadership
  • Conflict Resolution
  • Time Management

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Pharmacy Technician

Tops Friendly Markets
09.2024 - Current

Customer Service / Event Coordinator

Eiyu Arcade
08.2023 - 06.2024

Subway Attendant

Toronto Transit Commission
06.2013 - 08.2023

High School Diploma -

Hollywood Hills HS
JULIAN GIRALDO