JULIAN GIRALDO
Tonawanda
Summary
Experienced in maintaining pristine environments and enhancing customer satisfaction. Demonstrated cleaning expertise and strong problem-solving skills. Skilled in active listening and critical thinking, adept at managing high-stress situations to foster loyalty and repeat business. Effective in service delivery and team leadership.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Tops Friendly Markets
09.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Customer Service / Event Coordinator
Eiyu Arcade
08.2023 - 06.2024
- Maintaining showroom appearance and cleanliness
- Assisted customers in identifying their needs and recommended appropriate merchandise
- Supervise event setup and clean up
- Managed and execute convention booths and work with other event managers to help prep for future conventions
Subway Attendant
Toronto Transit Commission
06.2013 - 08.2023
- Ensured clean and comfortable environments in commercial buildings by sanitizing and cleaning common touch points
- Completed multiple tasks within established timeframes
- Enhanced customer satisfaction by promptly resolving disputes and maintaining effective communication
- Successfully managed high-stress situations with professionalism, resolving conflicts and customer complains empathetically
Education
High School Diploma -
Hollywood Hills HS
Hollywood, FL01.2006
Skills
- Customer Service Excellence
- Event Coordination
- Cleaning and Sanitization
- Problem Solving
- Active Listening
- Team Leadership
- Conflict Resolution
- Time Management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Pharmacy Technician
Tops Friendly Markets
09.2024 - Current
Customer Service / Event Coordinator
Eiyu Arcade
08.2023 - 06.2024
Subway Attendant
Toronto Transit Commission
06.2013 - 08.2023
High School Diploma -
Hollywood Hills HS
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