Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Julian Hernandez

Albuquerque,NM

Summary

Driven professional with a strong commitment to personal and professional growth, consistently leveraging creativity and dedication to achieve excellence. Recognized for embracing challenges as opportunities, leading innovative projects that inspire others. Aiming to lead with integrity and contribute positively to communities while leaving a lasting legacy.

Overview

3
3
years of professional experience

Work History

Specialist

Apple Inc.
Albuquerque, New Mexico
08.2024 - Current
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Implemented strategies to take advantage of new opportunities.
  • Analyzed key performance indicators to identify effective strategies.
  • Maintained accurate records of customer interactions and feedback.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.

Guest Advocate

Target Corp.
Albuquerque, New Mexico
03.2023 - 01.2025
  • Provided product knowledge and recommendations as needed
  • Assisted in visual merchandising and store operations
  • Collaborated with team members to achieve store goals
  • Built and maintained relationships with customers to drive repeat business
  • Handled cash transactions and processed payments accurately
  • Demonstrated excellent communication and interpersonal skills
  • Managed customer inquiries and complaints in a professional manner
  • Adhered to company policies and procedures to ensure a positive customer experience
  • Proven ability to multi-task in a fast-paced environment
  • Experience in handling customer inquiries and resolving issues
  • Knowledge of product offerings and promotions to assist guests
  • Ability to work effectively as part of a team and independently
  • Outstanding performance in selling store related cards

Recreational leader

City of Albuquerque
Albuquerque, New Mexico
04.2022 - 03.2023
  • Led group activities and facilitated team-building exercises for children and adults at a summer camp
  • Provided leadership and supervision for outdoor adventures such as hiking, rock climbing, and canoeing
  • Coordinated and administered recreational programs for individuals with diverse abilities and needs
  • Managed budget and resources for recreational programming and equipment maintenance

Education

Associates - Acting

Central New Mexico Community College
02.2025

Diploma -

Atrisco Heritage Academy High School
Albuquerque, New Mexico
05.2024

Skills

  • Communication
  • Customer Service
  • Presentation
  • Problem-solving
  • Time Management
  • Client Relationship Management
  • Continuous improvement
  • Team performance improvement
  • Expert problem solving
  • Coaching and mentoring
  • Failure management

Accomplishments

  • Rewarded financial bonuses for outstanding performance and continuous metrics.
  • Minor promotions for always keeping strong and effective communications and always finding a solution.
  • Provided product knowledge and recommendations as needed.
  • Assisted in visual merchandising and store operations.
  • Collaborated with team members to achieve store goals.
  • Built and maintained relationships with customers to drive repeat business.
  • Handled cash transactions and processed payments accurately.
  • Demonstrated excellent communication and interpersonal skills.
  • Managed customer inquiries and complaints in a professional manner.
  • Adhered to company policies and procedures to ensure a positive customer experience.
  • Proven ability to multi-task in a fast-paced environment.
  • Experience in handling customer inquiries and resolving issues.
  • Knowledge of product offerings and promotions to assist guests.
  • Ability to work effectively as part of a team and independently.
  • Outstanding performance in selling store related cards.
  • Led group activities and facilitated team-building exercises for children and adults at a summer camp.
  • Provided leadership and supervision for outdoor adventures such as hiking, rock climbing, and canoeing.
  • Coordinated and administered recreational programs for individuals with diverse abilities and needs.
  • Managed budget and resources for recreational programming and equipment maintenance.

Affiliations

  • Photographer.
  • Actor/Director
  • Scriptwriter.
  • outdoors enthusiast

Timeline

Specialist

Apple Inc.
08.2024 - Current

Guest Advocate

Target Corp.
03.2023 - 01.2025

Recreational leader

City of Albuquerque
04.2022 - 03.2023

Associates - Acting

Central New Mexico Community College

Diploma -

Atrisco Heritage Academy High School
Julian Hernandez