Julian Roberts

Lead and manage a team of field service technicians across multiple locations, ensuring high-quality service delivery and customer satisfaction.

Coordinated scheduling, resource allocation, and workforce planning to optimize operational efficiency across multiple locations.

Coordinated scheduling, resource allocation, and workforce planning to maximize operational efficiency.

Developed and maintained strong customer relationships, resolving escalated service issues and ensuring fulfillment of contractual obligations.

Monitor and report on key performance indicators (KPIs), driving continuous improvement initiatives.

Coach, mentor, and conduct performance reviews for field staff, supporting professional development and team engagement.

Managed budgets, inventory, equipment, and service-related costs to align with business objectives and support service delivery.

Ensure compliance with workplace health and safety requirements, company policies, and industry regulations.

Developed training programs for technicians, enhancing skillsets and improving service delivery efficiency.

Led field service operations, ensuring timely maintenance and repairs of equipment across various client sites.

I moved to Australia from the UK in May 2009 and Started work with Crown Equipment.

I have worked for Crown for over 16 years and have learned a variety of additional skills to complement the ones i had already attained in a garage environment.

Started with Crown as a workshop/field service relief technician, quickly transitioned to full-time field service technician, leveraging customer service skills developed over years of experience to enhance client interactions. I spent nearly ten years working in and around the Hunter Valley mine sites repairing and servicing a variety of gas, diesel and electric forklifts.

Learning how to diagnose complex systems electrical and hydraulic with the aid of diagnostic software, electrical and hydraulic schematics and a range of hand tools.

My time in the mines taught me how to complete Take 5's compile a JSA/Risk assessment work permits and various isolation methods, I worked in the majority of the Hunters mines on a daily basis as a lone contractor and a contract supervisor.

I spent 6 years in and around the Newcastle area most frequently working in the Port of Newcastle and Kooragang Island on the large predominantly diesel powered fork lifts and container handlers,managing and maintaining a fleet of over 30 fork lifts and associated equipment.

Provided technical support and training to a large group of field service technicians, assisting with part number identification and complex fault diagnosis both over the phone and onsite, fostering hands-on learning and improving overall team capabilities across multiple regions.

Fulfilled essential daily responsibilities to maintain service efficiency.

Performed on-site repairs and maintenance of LPG, diesel, and electric forklifts at various mining and industrial sites, ensuring minimal downtime.

Utilized advanced diagnostic software to troubleshoot and resolve complex electrical and hydraulic system faults.

Conducted workplace safety procedures including Take 5 safety checks, Job Safety Analysis (JSA), risk assessments, and proper isolation techniques on job sites.

Provided technical support and training to junior field service technicians across multiple regions, improving team proficiency and service quality.

Managed inventory and procurement of replacement parts and supplies, ensuring service efficiency and minimizing equipment downtime through proactive resource management.

Coordinated with clients to schedule maintenance and emergency repairs, maintaining strong customer relationships and high satisfaction levels.

Provided expert technical support and troubleshooting assistance for complex mechanical and hydraulic systems, enhancing equipment reliability and minimizing operational downtime at client sites.

I worked for Clark's motorist centre in much the same capacity as my first job for around the first four years then i was given the opportunity to purchase the business.

By the time i sold it to move abroad i had purchased a second garage and employed 14 people across two sites.

Working for myself gave me a greater incite in what it means to run a
company all the day-to-day tasks that it entails,and a much improved
customer and employee related skill base.
My Day today duties included but were not restricted to.
Conducted thorough MOT testing and inspections in compliance with
UK legal standards and safety regulations.
Led, trained, and motivated a team of mechanics to improve
workshop productivity and technical skills.
Developed and enforced customer service protocols to enhance
satisfaction and retention within the garage.
Implemented health and safety policies that reduced workplace
incidents and maintained a safe working environment.
Expanded business operations by acquiring a second garage and
establishing a car sales lot, successfully managing a team of 14
employees across two sites.
Gained comprehensive business management experience by
overseeing daily company operations, financial planning, and
employee relations, enhancing organizational efficiency.
Implemented strategic marketing and customer engagement
initiatives that increased garage visibility and fostered long-term client
relationships in competitive markets.
Negotiated and secured contracts with local businesses and fleet
owners, increasing garage revenue and expanding customer base in
the area.

I started my working life here as an apprentice mechanic eventually
gaining a cert 4 in light vehicle mechanics.
I worked for the company for 11 years in a variety of rolls starting as an
apprentice then as a qualified mechanic onto workshop foreman then
eventually garage manager.
My duties were but not restricted to.
Oversaw daily workshop operations daily workshop operations to ensure efficient
service delivery and high-quality vehicle maintenance.
Conducted thorough MOT testing and inspections, ensuring
compliance with UK legal standards and safety regulations.
Led, trained, and motivated a team of mechanics, improving
productivity and technical skills across the workshop.
Implemented health and safety policies, reducing workplace incidents
and maintaining a safe working environment.
Developed customer service protocols, enhancing customer
satisfaction and retention within the garage.
Coordinated order and inventory management of automotive parts
and supplies to streamline workshop operations.
Led garage accreditation processes ensuring compliance with
industry standards, enhancing the garage's reputation and customer
trust.
Introduced advanced diagnostic tools and repair techniques,
improving fault detection accuracy and reducing repeat repairs.